John Abraham

• Managed 12 branches and over 100 employees to enhance operational and Business efficiency.
• Achieved daily employee level productivity targets while meeting tight deadlines consistently.
• Contributed to growth in GL and COP for a region valued at 30,000 million GL.
• Applied critical thinking to analyse problems, evaluate solutions, and make informed decisions.
• Carried out day-to-day duties accurately and efficiently.
• Offered friendly, efficient customer service and handled challenging situations with ease.
• Increased customer satisfaction by resolving issues.

• Conducted thorough market research to identify new business opportunities.
• Fostered high-performance culture through effective motivational leadership.
• Strengthened relationships with key clients, enhancing loyalty and profitability.
• Encouraged open communication and feedback to build rapport with customers and staff.

Successfully launched new products, enhancing brand reputation in market.

• Established comprehensive setup for small ticket personal loans.

• Supervised events to ensure seamless operations throughout.
• Delivered exceptional customer service, fostering repeat business.
• Resolved customer complaints promptly, restoring guest satisfaction.
• Managed staff rosters for optimal coverage during peak periods.