JOHN GEORGE
OPERATIONS AND CUSTOMER SERVICE
DUBAI,
Summary
Operations & Customer Service professional with more than 10 years of work experience across Uk, Uae and India is actively looking to secure a responsible career opportunity to utilizing my training, skills and experience for making a significant contribution to brand building, revenue generation and success of the company.
Overview
18
18
years of professional experience
Work History
Customer Service Executive
ASTER DM Healthcare
02.2021 - Current
- Welcoming, greeting and assisting patients through the entire process of their visit at clinic
- Acting as first level of problem solving and grievance handling of patients
- Organizing and maintaining patient records, consent forms, payment forms, etc.
- Checking with Insurance Coordinator for cases requiring approvals and assist in getting approval from the insurance company
- Verifying insurance/benefit coverage and collects co-pays and/or payment toward account balances at the time of service
- Collecting billing amount from patients
- Making Backdate billing for pending approvals
- Calling and following-up with patients regarding NP amounts
- Handling cash and card transactions
- Handling doctor's schedule
- Ensuring all standard protocols set by organization are maintained
- Working closely with internal stakeholders such as insurance department, call centers, nursing, clinicians, housekeeping etc on matters related to getting patient assistance, approvals, billing and internal transactions etc.
- Working closely with external stakeholders such as insurance companies and patients on matters related to answering queries, fixing appointments etc.
Channel Partner
Angel Broking Ltd
Kochi
03.2018 - 02.2020
- Managed KYC and trading registration
- Provided training for trading and other investment procedures
- Actively supported clients with target and stop-loss based recommendations for trading
- Resolved client complaints promptly
Customer Service Manager
BP Service Station
London
06.2015 - 02.2018
- Supervised, planned and managed operations of the Station
- Created employee schedules, monitored performance, and trained for customer service
- Used market research to capitalize on consumer trends, set competitive price and managed sales volume for products
- Maintained proper Stock and inventory management
- Maintained beneficial relationship with distributors
Customer Service Advisor
Care Link Residential Care Home
London
08.2010 - 02.2015
- Carried out arrangements for the visit of potential residents and their families, completing relevant documentation
- Detailed the features and services of the home in person and via e-mail
- Actively followed up and managed sales enquiries through to admissions
- Provided clerical support to Home administrator in filing records and diary management
- Managed information regarding telephone and visitor enquiries
Tele – Sales Executive
JRG Securities Ltd
Trivandrum
03.2009 - 05.2010
- Sold the best investment options available for a wide range of clients
- Advised clients on motor, home, health and commercial insurance products
- Managed client investment portfolio
- Utilized client information to maximize opportunities to cross selling and up selling on Mutual Funds and Securities
Administrative Assistant
Al Kahf Electromechanical Contracting LLC
07.2007 - 02.2009
- Served as the point of contact for both employees and
- Contractors
- Scheduled meetings and appointments
- Managed office supplies and employee tool purchases
- Resourced candidates and recruited new employees
- Managed pay roll and other staff related tasks
Medical Transcriptionist
Iridium Technologies
Trivandrum
06.2005 - 05.2007
- Performed tasks of transcribing dictation by physicians on therapeutic and clinical diagnosis
- Documented patient care and facilitated delivery of quality healthcare services
- Edited, revised and clarified inaccuracies without altering the actual meaning of the medical dictation
Education
MBA - International Management, International Marketing & International HR, Operations, Finance, Information & Strategy
University of Wales
Post Graduate Diploma - Computer Applications
Skills
Communication skills
ERP software experienceConflict resolutionPayment management
Medical terminology knowledge
Strategic sales knowledge
Coaching and mentoring
Documentation and notes
Accomplishments
- Received Best Employee Award for outstanding performance on Bill Closure & Revenue Generation
Timeline
Customer Service Executive
ASTER DM Healthcare
02.2021 - Current
Channel Partner
Angel Broking Ltd
03.2018 - 02.2020
Customer Service Manager
BP Service Station
06.2015 - 02.2018
Customer Service Advisor
Care Link Residential Care Home
08.2010 - 02.2015
Tele – Sales Executive
JRG Securities Ltd
03.2009 - 05.2010
Administrative Assistant
Al Kahf Electromechanical Contracting LLC
07.2007 - 02.2009
Medical Transcriptionist
Iridium Technologies
06.2005 - 05.2007
MBA - International Management, International Marketing & International HR, Operations, Finance, Information & Strategy
University of Wales