John Mathew
Dubai
Summary
Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Friendly individual provides assistance with daily activities. Enjoys working with people and offers great organizational and interpersonal skills.
Overview
26
26
years of professional experience
Work History
Personal Assistant
HSBC Bank Middle East
2021.05 - Current
- Displayed absolute discretion at handling confidential information.
- Maintained appropriate filing of personal and professional documentation.
- Provided multifaceted services to business heads by running errands, managing mail, scheduling appointments, and arranging transportation.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Served as point of contact between business head and managerial staff.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Used discretion when handling confidential information.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Participated in team meetings and staff training sessions.
Branch Service Officer
HSBC Bank Middle East
2008.03 - 2021.05
- Handled customers' complaints and questions with utmost professionalism to restore satisfaction and maintain loyalty to branch.
- Delivered quality service with remarkable efficiency by skillfully overseeing daily branch operations.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Trained staff on operating procedures and company services.
- Cross-trained and provided backup support for organizational leadership.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Investigated and resolved accounting, service and delivery concerns.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Responded proactively and positively to rapid change.
- Sought ways to improve processes and services provided.
Ticketing Supervisor
Air India
1998.09 - 2008.03
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Produced and shared customer service reports to support management decision-making.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
Management Trainee
Kerala Tourism Development Corporation
1998.06 - 1998.08
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Acted with integrity, honesty, and knowledge to promote culture of company.
- Gained knowledge of company policies, protocols and processes.
Education
Bachelor of Arts - Economics
Mar Ivanios College
Kerala India03.1996
Skills
- Business Writing
- Organizing and Preparing Meetings
- Business Correspondence
- Administrative Support
Candid Photography, Gardening
Candid photography is photography captured without creating a posed appearance. This style is also called street photography - spontaneously shoot candid photos of strangers on the street or in other public places such as parks and beaches capturing life moments.
Timeline
Personal Assistant
HSBC Bank Middle East
2021.05 - Current
Branch Service Officer
HSBC Bank Middle East
2008.03 - 2021.05
Ticketing Supervisor
Air India
1998.09 - 2008.03
Management Trainee
Kerala Tourism Development Corporation
1998.06 - 1998.08
Bachelor of Arts - Economics
Mar Ivanios College
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