Hi, I’m
JOHN SELASI AMABLE
Ho
Summary
Dedicated IT Support Specialist with Eight years of Experience Providing technical assistance, troubleshooting, and resolving software and hardware issues. Adapt at maintaining high levels of customer satisfaction through excellent communication and problem-solving skills. Seeking to leverage expertise in IT support and network administration in a challenging IT environment.
Overview
10
years of professional experience
1
Certification
Work History
Richard Novati Catholic Hospital
TECHNICAL SUPPORT ANALYST
01.2019 - 05.2022
Job overview
- Delivered remote and on-site technical support to clients, ensuring prompt resolutions of IT issues
- Monitored and manage network operations, troubleshooting connectivity issues and optimizing network performance
- Collaborated with senior IT staff to implement new software solution and upgrades for improved system efficiency
- Educated end users on new software and hardware systems through one-on-one training and written documentation
- Participated in disaster recovery planning and regular system backups to prevent data loss
St. Anthonys Hospital
01.2014 - 01.2017
Job overview
- Provide technical support and troubleshooting for end-users, resolving technical issues
- Diagnose and repair hardware, software, network, and system issues, ensuring minimal downtime and disruption to business operations
- Install, configure, and maintain operating systems, software, and hardware for desktops, laptops, and mobile devices
- Manage user accounts, permissions and passwords via Active Directory and other identity management systems
- Perform system updates, backups and security patch installations to maintain data integrity and prevent vulnerabilities
- Document all support activities and resolution in the helpdesk ticketing system (e.g., ServiceNow, JIRA)
Mccans IT Academy
JUNIOR IT SUPPORT TECHNICIAN
02.2012 - 12.2012
Job overview
- Provided first-level support for troubleshooting hardware, software, and network issues
- Assisted with the setup and configuration of new computer systems, printers and other peripherals devices
- Monitored system performance, ensuring proper operation and uptime for users
- Logged and updated tickets in the IT service management system, ensuring accurate documentation of issues and resolutions
- Collaborates with team members to improve efficiency and streamline support processes
Education
Global Communication Premier-University
Diploma from Hardware and Networking Administration
Skills
- Operating systems: windows, macOS, Linux
- Networking: TCP/IP, DNS, DHCP, VPN, firewall
- Software: Microsoft office Suit office365, G Suit, Remote desktop tools
- Hardware: Desktop, Laptops, Printers, Routers, Switches
- Ticketing Systems: ServiceNow, JIRA, Zendesk
- Scripting/Automation: PowerShell, Bash
- Virtualization: VMware, Hyper-V
- Application installations
- Customer support
LANGUAGES
English (Fluent)
References
Akoto Christian, Brown, The Administrator of St. Anthony’s hospital Dzodze, +233243339535
Certification
Alison IT support 2024
Timeline
TECHNICAL SUPPORT ANALYST
Richard Novati Catholic Hospital
01.2019 - 05.2022
St. Anthonys Hospital
01.2014 - 01.2017
JUNIOR IT SUPPORT TECHNICIAN
Mccans IT Academy
02.2012 - 12.2012
Alison IT support 2024
Global Communication Premier-University
Diploma from Hardware and Networking Administration
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