John Ssekaylo
Dubai,971
Summary
Experienced professional with a strong background in customer service, airport operations, and call centre operations. Adept at complaint resolution, ensuring high levels of customer satisfaction. Seeking to leverage skills in a dynamic environment to enhance operational efficiency and customer experience.
Overview
17
17
years of professional experience
4029
4029
years of post-secondary education
Work History
Customer Service Representative
DNATA AIRPORT OPERATIONS
Dubai, United Arab Emirates
09.2022 - 03.2025
- Assisted passengers with check-in processes, ensuring smooth and efficient experience.
- Facilitated boarding process for passengers, maintaining organized and efficient environment.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty
Aircraft Baggage Handling
DNATA AIRPORT OPERATIONS DUBAI
Dubai, United Arab Emirates
01.2022 - 09.2022
- Strapped items down over protective padding to secure throughout transportation.
- Ensure all Airport safety protocol is observed.
- Ensuring passenger baggage/ Cargo is loaded and unloaded onto or off aircraft on time and to required standards.
Retail Supervisor
AIRTEL TELECOM
KAMPALA, UGANDA
10.2014 - 05.2021
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands
- Promoted business' development by building and maintaining relationships with new clients
- Trained team members in successful strategies to meet operational and sales targets
Customer service representative
WARID TELECOM UGANDA
KAMPALA, UGANDA
11.2012 - 09.2014
- Resolved walk-in customer queries and escalated those that needed extra attention.
- Promoted available products and services to customers during service, through cross selling and upselling.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Call Center Representative
WARID TELECOM UGANDA
KAMPALA, UGANDA
02.2008 - 10.2012
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Followed up with customers about resolved issues to maintain high standards of customer service
Education
Diploma - Customer Service
ALISON - ONLINE SCHOOL
DUBAIBachelor of Arts - Social And Philosophical Studies
MAKERERE UNIVERSITY
KAMPALA02.2003
Skills
- CUSTOMER SERVICE
- AIRPORT OPERATIONS
- CALL CENTER OPERATIONS
- COMPLAINT RESOLUTION
Languages
English
Fluent
Timeline
Customer Service Representative
DNATA AIRPORT OPERATIONS
09.2022 - 03.2025
Aircraft Baggage Handling
DNATA AIRPORT OPERATIONS DUBAI
01.2022 - 09.2022
Retail Supervisor
AIRTEL TELECOM
10.2014 - 05.2021
Customer service representative
WARID TELECOM UGANDA
11.2012 - 09.2014
Call Center Representative
WARID TELECOM UGANDA
02.2008 - 10.2012
Diploma - Customer Service
ALISON - ONLINE SCHOOL
Bachelor of Arts - Social And Philosophical Studies
MAKERERE UNIVERSITY
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