JOHN SSEKYALO

Work History

Dnata Airport Services

11.2022 - Current

Help passengers with self-serve or assisted check in procedures.
Deal with passenger flight queries.
Verify travel documents and provide boarding passes.
Inform passengers about luggage restrictions.
Weigh baggage and collect any excess weight charges
Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.

Dnata Airport Operations

01.2022 - 09.2022

Maintained clean, orderly work environment free of hazards.
Strapped items down over protective padding to secure throughout transportation.
Assist loading machine operators whenever and wherever need arose.
Ensure all Airport safety protocol is observed.
Ensure safety of passenger luggage and cargo whilst in my possession.
Ensuring passenger baggage /Cargo is loaded and unloaded onto or off the aircraft on time and to required standards.

Airtel Telecom

10.2014 - 05.2021

Built successful retail teams by instilling culture of collaboration and developing daily plans centered on common group goals.
Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
Monitored cashiers' work and balanced registers to maintain strong financial controls.
Created timely and accurate inventory, cash and production reports for senior managers.
Engaged associates in daily operations through open communication and upbeat team meetings.
Promoted business' development by building and maintaining relationships with new clients.
Trained team members in successful strategies to meet operational and sales targets.

Warid Telecom

11.2012 - 09.2014

Promptly responded to inquiries and requests from prospective customers.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Researched discrepancies to assist with customer inquiries.
Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Exhibited high energy and professionalism when dealing with clients and staff.
Promoted available products and services to customers during service, account management, and order calls.
Investigated and resolved customer inquiries and complaints quickly.
Followed up with customers about resolved issues to maintain high standards of customer service.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Warid Telecom

02.2008 - 10.2012

Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Educated customers on company systems, form completion, and access to services.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Boosted customer service satisfaction ratings through consistent quality control.
Exhibited high energy and professionalism when dealing with clients and staff.
Promoted available products and services to customers during service, account management, and order calls.
Promptly responded to inquiries and requests from prospective customers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Followed up with customers about resolved issues to maintain high standards of customer service.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Imperial Group Of Hotels

10.2007 - 01.2008

Prepare guest bills and present the same for settlement at the time of guest’s departure.
Update guests’ credit transactions regularly.
Approached every question or concern with calm and level-headed approach.
Settle guest accounts by accepting cash, credit card, traveler’s cheques etc.
Helped customers complete purchases, locate items, and join reward programs.
Greeted customers and responded to requests for information.
Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
Helped with guest check-in whenever need arose.