John Wanyoike
Summary
Proven in enhancing customer experiences at Trotters Restaurante, I excel in menu knowledge and fostering customer loyalty. Leveraging skills in POS system operations and service quality, I've significantly contributed to creating memorable dining moments. My expertise not only boosts satisfaction but also cultivates repeat business, showcasing a blend of technical savvy and interpersonal finesse.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Romeo Ratolles
01.2024 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
Hotel Waiter
Trotters Resturante
11.2022 - 12.2023
- Prepared special services for guests such as honeymoon and other romantic packages.
- Garnished completed orders and arranged foods to please customers.
- Restocked supplies to keep team efficient and ready for guests' orders.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Kept work environments, equipment and trays clean and sanitized for guests.
Housekeeping Room Attendant
Trotters Resturante
01.2022 - 07.2022
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Responded to requests from patrons for linens and toiletries.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Education
Certificate - Hospitality
Cascade College of Hospitality
Kenya11.2022
Certificate - Computer Packages
Machtec Computer College
Kenya01.2021
Skills
- Menu knowledge
- Food service promotion
- Customer loyalty programs
- Service Quality
- Table Setting
- Point of Sale (POS) system operations
- Food spoilage prevention
- Menu item recommendation
Timeline
Restaurant Waiter
Romeo Ratolles
01.2024 - Current
Hotel Waiter
Trotters Resturante
11.2022 - 12.2023
Housekeeping Room Attendant
Trotters Resturante
01.2022 - 07.2022
Certificate - Hospitality
Cascade College of Hospitality
Certificate - Computer Packages
Machtec Computer College
Accomplishments
- Selected to serve notable VIP guests for major private events.
Languages
English
Advanced (C1)
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