John Forell Salazar
Doha,Qatar
Summary
Detail-oriented professional with strong administrative skills. Demonstrates strong attention to detail and effective communication skills, complemented by proficiency in Microsoft Word, Excel, and PowerPoint. A collaborative team player committed to leveraging skills for organisational success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Agent
Qatar Airways
Doha, Qatar
10.2022 - Current
- Maintained high standards of professionalism whilst dealing with complex situations.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Processed product orders accurately and promptly, maximising customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
- Trained new staff members, promoting skill development.
Premium Travel Consultant
American Express Global Business Travel
Manila, Philippines
11.2021 - 08.2022
- Coordinated with suppliers to secure best rates and services.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Streamlined booking procedures, improving operational efficiency.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Achieved customer satisfaction by providing tailored travel solutions.
- Contributed effectively in team meetings, fostering collaborative work environment.
Ground handling agent
Philippines Airlines
Manila, Philippines
05.2017 - 09.2020
- Checked passenger identification and issued boarding passes for secure flights.
- Checked passengers' travel documents thoroughly for legal compliances before boarding flights.
- Responded quickly to resolve any issues that arose during check-in process.
- Communicated effectively for enhanced team work and productivity.
Education
Bachelor of Science - Hotel and Restaurant Management
Fae Eastern University
Cavite, Philippines 11.2012 - 04.2016
Skills
- Attention to Detail
- Data Entry
- Effective communication
- Electronic file management
- Team work
- Microsoft Word, Excel and Powerpoint
Timeline
Customer Service Agent
Qatar Airways
10.2022 - Current
Premium Travel Consultant
American Express Global Business Travel
11.2021 - 08.2022
Ground handling agent
Philippines Airlines
05.2017 - 09.2020
Bachelor of Science - Hotel and Restaurant Management
Fae Eastern University
11.2012 - 04.2016
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