John Forell Salazar
Doha,Qatar
Summary
Detail-oriented professional with strong administrative skills. Demonstrates strong attention to detail and effective communication skills, complemented by proficiency in Microsoft Word, Excel, and PowerPoint. A collaborative team player committed to leveraging skills for organisational success.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Customer Service Agent
Qatar Airways
Doha, Qatar
2022.10 - Current
- Maintained high standards of professionalism whilst dealing with complex situations.
- Adhered strictly to policies and procedures for continued company compliance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Processed product orders accurately and promptly, maximising customer satisfaction.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Addressed and resolved customer complaints in line with company guidelines and within target timeframes.
- Conducted thorough data entry tasks, maintaining accuracy in information management systems.
- Trained new staff members, promoting skill development.
Premium Travel Consultant
American Express Global Business Travel
Manila, Philippines
2021.11 - 2022.08
- Coordinated with suppliers to secure best rates and services.
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Streamlined booking procedures, improving operational efficiency.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Achieved customer satisfaction by providing tailored travel solutions.
- Contributed effectively in team meetings, fostering collaborative work environment.
Ground handling agent
Philippines Airlines
Manila, Philippines
2017.05 - 2020.09
- Checked passenger identification and issued boarding passes for secure flights.
- Checked passengers' travel documents thoroughly for legal compliances before boarding flights.
- Responded quickly to resolve any issues that arose during check-in process.
- Communicated effectively for enhanced team work and productivity.
Education
Bachelor of Science - Hotel and Restaurant Management
Fae Eastern University
Cavite, Philippines 2012.11 - 2016.04
Skills
- Attention to Detail
- Data Entry
- Effective communication
- Electronic file management
- Team work
- Microsoft Word, Excel and Powerpoint
Timeline
Customer Service Agent
Qatar Airways
2022.10 - Current
Premium Travel Consultant
American Express Global Business Travel
2021.11 - 2022.08
Ground handling agent
Philippines Airlines
2017.05 - 2020.09
Bachelor of Science - Hotel and Restaurant Management
Fae Eastern University
2012.11 - 2016.04