John Gurung
Dubai,UAE
Summary
I am website and stock inventory manager with over 7 years of experience in Dubai, UAE. My work has helped me to grow, enhance my skill, gain new ideas and excel me to face any new challenges.
Started my career in logistics and inventory seems mismatch at first given my bachelor in information management. However, I immediately recognized the opportunity if presented and continued to excel at my work.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work History
Inventory and Website Manager
Altimus Office Supplies LLC
Dubai, UAE
02.2017 - Current
- Handled operational duties for web warehouse, planning and checking on schedules.
- Set up and maintained website monitoring tools.
- Printed online order slips for warehouse team to pick and pack for dispatch.
- Updated and maintained content for www.altimus.ae websites across various platforms.
- Uploaded new website content to create new product listings and updated the existing content variables.
- Informed web users of problems, problem resolutions and application updates.
- Developed and documented style guidelines for website content.
- Documented application and website changes or change procedures.
- Prepared and presented analytical reports on stock orders for management.
- Maintain the weekly report of stock from selected products from showroom to track the inventory status.
- Established and managed relationships with new and existing suppliers to strengthen supply chain.
- Completed general data entry tasks with efficiency and accuracy.
Customer service and filing
NMB Bank Ltd
Kathmandu, Nepal
02.2015 - 01.2016
- Adhered strictly to policies and procedures for continued company compliance.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
- Recorded customer communications to maintain proper documentation.
- Established positive relationships with clients.
Education
Bachelor in IT and Management - Information Technology
National College of Computer Studies
Kathmandu, Nepal 01.2011 - 08.2015
Skills
- Shopify
- Content management systems
- Google analytics and ads
- Magento
- Tally ERP and Records management
- Quality Control and Stock management
- Product displays, Picking and packing
- Customer relations
- Item shipping and delivery
- Warehouse operations
- Organization and Time Management
- Self-Motivated
- Teamwork and Collaboration
- Maintain competitive website content
Languages
English
Fluent
Hindi
Fluent
Nepali
Native
French
Beginner
Accomplishments
- Developed various solution to reduce over all cost and maintained almost perfect stock inventory.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Proven ability to handle multiple department task with great accuracy and efficiency.
- Achieved great knowledge on inventory, warehouse work, website management, delivery procedure, customer service and purchase.
Timeline
Inventory and Website Manager
Altimus Office Supplies LLC
02.2017 - Current
Customer service and filing
NMB Bank Ltd
02.2015 - 01.2016
Bachelor in IT and Management - Information Technology
National College of Computer Studies
01.2011 - 08.2015
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