Hi, I’m
John Kennedy Mukasa
Dubai
Summary
Dedicated Customer Service Advisor focused on delivering exceptional service and resolving customer queries effectively. Utilises strong communication and empathy to enhance customer satisfaction and loyalty. Maintains thorough knowledge of products and services to provide accurate information and support.
Overview
1
Language
6
years of professional experience
Work History
HOMES4LIFEDUBAI, UAE
Customer Service Advisor
11.2025 - Current
Job overview
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Handled complaints calmly and professionally, providing tailored solutions to enhance customer satisfaction.
- Addressed customer service enquiries promptly and accurately, ensuring timely resolution for customers.
- Resolved customer queries over the phone and by email.
- Applied empathy and friendliness to assist customers in resolving product range issues effectively.
- Maintained up-to-date knowledge of product offerings, promotions, and policies.
800-CAR GURUDUBAI, UAE
Automotive Service Advisor
07.2024 - 10.2025
Job overview
- Assessed required repairs and advised customers of cost and timescale for work completion.
- Prepared detailed estimates for repairs and services, obtaining customer approval prior to commencing work.
- Advised customers on maintenance schedules and recommended services for vehicle longevity.
- Monitored service progress, updating customers regularly on the status of their vehicle's repairs or maintenance.
- Handled administrative tasks related to service advising, including invoicing, service records, and customer databases.
- Managed warranty claims process, liaising with manufacturers to secure authorisations and payments.
- Conducted pre-delivery inspections and coordinated vehicle handovers, ensuring high standards of customer care.
- Utilised CRM systems to record customer interactions, service history, and feedback for continuous improvement.
EMIRATES MOTODUBAI, UAE
Service Advisor
10.2020 - 03.2023
Job overview
- Delivered exceptional customer service, managing queries and concerns with professionalism and patience.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
- Built exceptional customer satisfaction by delivering friendly service.
- Conducted follow-up calls to confirm customer satisfaction and resolve any outstanding issues.
- Handled complaints in service department, prioritising effective solutions and implementing processes to prevent recurrence.
- Engaged actively with customers to understand their needs and preferences. to identify upselling opportunities.
- Implemented promotional campaigns for seasonal services, increasing workshop bookings.
- Consistently achieved or surpassed sales targets.
Education
coursivonline
Certificate from AI courses
01-2025
ALISONONLINE
Certificate from CUSTOMER SEVICE
01-2024
WIDE VIEWDubai
Certificate from AUTOMOTIVE TRAINNING
01-2021
KYAMBOGO UNIVERSITYKAMPALA
Higher National Diploma from AUTOMOBILE ENGINEERING
01-2014
Skills
- Customer relationship management
- CRM software
- Claims processing
- Technical repair knowledge
- Service record management
- Cost estimation
- Complaint resolution
- Follow-up engagement
- Problem solving
- Outstanding customer service
- Calmness under pressure
- Upselling opportunities
- Workflow optimisation
- Call centre experience
- Basic computer knowledge
- Empathy understanding
Languages
English
Proficient
C2
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Advisor
HOMES4LIFE
11.2025 - Current
Automotive Service Advisor
800-CAR GURU
07.2024 - 10.2025
Service Advisor
EMIRATES MOTO
10.2020 - 03.2023
coursiv
Certificate from AI courses
ALISON
Certificate from CUSTOMER SEVICE
WIDE VIEW
Certificate from AUTOMOTIVE TRAINNING
KYAMBOGO UNIVERSITY
Higher National Diploma from AUTOMOBILE ENGINEERING