John Kenneth Llamas
Dubai,U.A.E.
Summary
Hard working and passionate individual with years of experienced on Customer Service and Hospitality Industry welcoming more experience to enhance my skills, abilities and perfect the platform. I also wish to utilize my skills, knowledge, and experience for achieving a very high level of performance, self-satisfaction and to be an asset to the organization I work with.
Overview
6
6
years of professional experience
15
15
years of post-secondary education
Work history
Customer Service Representative
AWJ Investments L.L.C.
Dubai
01.2022 - 02.2024
- Discussing billing issues with the customer and offering possible solution
- Listened actively to offer accurate information and best solution to their needs
- Assisted customers with varying questions using product knowledge and service expertise
- Answered telephone calls per day with professionalism
- Maintained a professional,friendly demeanor with customers at all times,recieving positive customer service reviews
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
Supervisor / Team Leader
Donuts Time
Dubai, UAE
05.2020 - 01.2022
- Overseeing the day to day operations
- Monitoring Staff Attendance and Performance
- Trained new hires and set up mentoring relationships to drive team performance.
- Tracked employee performance, assessed daily output and implemented corrective actions to close gaps.
- Ensuring stocks are complete by maintaining updated file and cross checking with actual
- Facilitated monthly training sessions for enhanced staff performance.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
Waiter/Runner
Hot Palayok Restaurant (Dubai Branch)
Dubai, UAE
04.2018 - 01.2020
- Serve food and drink orders
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Delivered excellent customer service through friendly and polite interaction.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Maintained knowledge of menu items, leading to accurate order taking.
- Mitigated complaints effectively by empathetically listening and offering solutions.
- Helped reduce waiting times by swiftly clearing tables after use.
Education
BS Marine Engineering -
John B Lacson Maritime Foundation University
Molo, Ilo-Ilo City 05.2009 - 04.2013
SECONDARY EDUCATION -
Saint Joseph School
Guimaras Province, IloIlo City 01.2005 - 03.2009
PRIMARY EDUCATION -
San Miguel Central School
Guimaras Province, IloIlo City 01.1997 - 05.2004
Skills
- Billing understanding
- Microsoft office suite familiarity
- Efficient telephonic etiquette
- Negotiation aptitude
- Resilience to stressful situations
- Familiarity with company policies
Languages
Fluent in English and Tagalog
Personal Information
- Place of birth: Ilo-Ilo City, Philippines
- Passport Number: Philippines Passport P3822051B - 11/12/29
- Date of birth: 12/20/91
- Gender: Male
- Nationality: Filipino
- Marital status: Single
- Visa status: Residence
Custom
References available upon request
Timeline
Customer Service Representative
AWJ Investments L.L.C.
01.2022 - 02.2024
Supervisor / Team Leader
Donuts Time
05.2020 - 01.2022
Waiter/Runner
Hot Palayok Restaurant (Dubai Branch)
04.2018 - 01.2020
BS Marine Engineering -
John B Lacson Maritime Foundation University
05.2009 - 04.2013
SECONDARY EDUCATION -
Saint Joseph School
01.2005 - 03.2009
PRIMARY EDUCATION -
San Miguel Central School
01.1997 - 05.2004
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