Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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John Kenneth Bolante

John Kenneth Bolante

Ajman,UAE

Summary

Dedicated professional with expertise in opening and closing procedures, training and mentoring, and customer assistance. Proven track record in expense tracking, quality assurance, staff supervision, and shift management. Committed to enhancing operational efficiency and delivering exceptional service while pursuing opportunities for career advancement.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Assistant Restaurant Manager 1

Golden Bee Foods Restaurant L.L.C
Dubai, UAE
03.2025 - Current
  • Checks and inspects the quality of raw materials and products.
  • Ensures that raw and packaging materials from the warehouse and suppliers are within set standards.
  • Operating and handling machines to ensure production at optimum efficiency and standard quality.
  • Records non-conforming raw and packaging materials as well as the reasons for non-conformity during receiving.
  • Coordinates with the supplier's delivery personnel for proper documents needed prior to receiving of raw materials for production.
  • Communicate with the quality assurance staff for any non-conformance encountered/observed during receiving or during the flow of operations.
  • Monitors all assigned processes and performs standard monitoring procedure in the receiving area, during operations, and up to releasing of finished goods.

Assistant Restaurant Manager 3

Golden Bee Foods Restaurant L.L.C.
Dubai, UAE
12.2022 - 03.2025
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Managed and mentored team of 24 employees.
  • Explained services and products to customers in friendly and engaging way.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Acted with integrity, honesty and knowledge to promote culture of company.

Service Crew Member

Golden Bee Foods Restaurant L.L.C
Dubai, UAE
09.2018 - 12.2022
  • Greeted customers and provided excellent customer service.
  • Prepared food items according to recipes and menu specifications.
  • Informed customers of daily specials, promotions, and other restaurant information.
  • Followed all safety guidelines when handling food and beverage items.
  • Maintained a clean work area throughout the shift.
  • Performed cashier duties such as taking orders, receiving payments, and making change accurately.
  • JEDS counter and Assembler ensuring there is proper communication with customers and riders.
  • SMART (host) , in charge in booking of parties and responsible in JKP area making sure customers had fun and leaving store satisfied.
  • Bussing tables and making sure to accommodate every customer with their needs.
  • Making sure all documents, receipts, and cash are all complete and organize before end of day.

Education

Bachelor of Science - Psychology

San Beda University (formerly San Beda College)

Skills

  • Opening and Closing Procedures
  • Training and Mentoring
  • Customer Assistance
  • Expense Tracking
  • Quality Assurance
  • Staff Supervision
  • Shift Management

Accomplishments

  • Most Improved Crew for Service Quality, December 2018
  • Most Improved Crew for Service Quality (Jollibee Express Delivery Service), April 2019
  • Counter Crew Trainer, September 2019
  • BEE Punctual Awardee, September 2020
  • BEE Productive Awardee, September 2020
  • The Behavioural and Value Awardee, December 2020
  • Nominated for Core Values Spirit of Family and Fun, December 2020
  • Most Inquisitive Crew, March 2021
  • Most Dependable JEDS Crew, March 2021
  • Best Customer Centricity, October 2021

Certification

TSI Quality Services Person-in-Charge Award, March 2023 to March 2028

Food Safety Level 2 in Catering Award, July 2024 to June 2026

Timeline

Assistant Restaurant Manager 1

Golden Bee Foods Restaurant L.L.C
03.2025 - Current

Assistant Restaurant Manager 3

Golden Bee Foods Restaurant L.L.C.
12.2022 - 03.2025

Service Crew Member

Golden Bee Foods Restaurant L.L.C
09.2018 - 12.2022

Bachelor of Science - Psychology

San Beda University (formerly San Beda College)

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John Kenneth Bolante