JOHN MARK BARTOLOME
Dubai,United Arab Emirates
Summary
Results-driven administrative and operations professional with 12 years of international experience across UAE, Thailand, and the Philippines. Expertise in data management, procurement, office administration, HR coordination, teaching, and customer service. Proven ability to streamline processes, enhancing efficiency and accuracy while demonstrating exceptional organizational skills and leadership.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Data Entry Administrator
Hertz Al Futtaim Group
Dubai, UAE
2025.11 - 2026.02
- Achieved high accuracy in data entry and document uploads, maintaining correct records of charges and insurance excess amounts.
- Delivered on-time processing of work orders, purchase orders, and damage-related invoices, ensuring adherence to timelines.
- Resolved customer service inquiries regarding damage incidents and billing, enhancing response times and customer satisfaction.
Procurement Staff
Freelancing
Dubai, UAE
2025.08 - 2025.11
- Prepared detailed comparison sheets to deliver best value options by assessing price, quality, and delivery terms.
- Evaluated supplier quotations to achieve competitive pricing and quality.
- Maintained comprehensive records of all quotations, comparisons, and supplier communications.
Administrative Coordinator
French Builders
Dubai, UAE
2025.06 - 2025.08
- Achieved heightened client satisfaction through outstanding customer service as first contact point.
- Realised improved communication efficiency by streamlining inquiry response times across various platforms.
- Maintained financial records with precision, guaranteeing accuracy in invoicing and accounts receivable processes.
Secretary of General Manager / Packaging Designer
Nutrition Center
Dubai, UAE
2025.04 - 2025.06
- Acted as primary liaison for clients, delivering exceptional customer service and facilitating positive visitor relations.
- Managed inquiries through phone, email, and in-person interactions, guaranteeing timely and effective communication.
- Managed financial records, ensuring accuracy in invoicing, billing, and accounts receivable oversight.
- Oversaw daily operations of office, streamlining workflow and enhancing operational efficiency within centre.
- Designed promotional content including brochures, flyers, and digital graphics to support strategic marketing initiatives.
Foreign Teacher & MEP Secretary
Thabo School
Nongkhai, Thailand
2022.11 - 2025.03
- Coordinated lesson planning, preparation, and delivery for diverse classes and age groups, enhancing overall educational engagement.
- Managed first point of contact for visitors, parents, and students, fostering a welcoming environment.
- Coordinated social and cultural events, including sports competitions and open house gatherings, while overseeing exam proctoring and lunch supervision.
Regional Supervisor - Officer II
Philippine Statistics Authority (PhilSys - National ID)
Bulacan, Philippines
2020.08 - 2022.10
- Managed 200-person team, leading 8 supervisors to enhance operational effectiveness.
- Streamlined Philippine ID registration in Bulacan region, resulting in improved service delivery.
- Submitted timely progress reports to PSA, aligning initiatives with organisational objectives.
Social Studies Teacher
St. Mary’s College of Meycauayan
Bulacan, Philippines
2019.10 - 2020.03
- Developed and implemented lesson plans based on US curriculum guidelines.
- Facilitated understanding of geographical, historical, cultural, and political factors, enhancing students' analytical skills.
- Instructed students on global and national social issues, fostering critical thinking and awareness of civic responsibilities.
- Lectured on operation of political and economic systems, assessing student performance to tailor instructional strategies.
Receptionist cum Admin officer
World Tooth Dental Clinic and Travel Agency
Manila, Philippines
2016.01 - 2019.11
- Welcomed clients and visitors, fostering a positive and helpful atmosphere.
- Managed workplace security by issuing badges and maintaining visitor logs.
- Managed collection and processing of payments while handling confidential documentation.
- Coordinated travel arrangements, including flights, insurance, and accommodation for clients.
- Used booking systems (Abacus, Galileo) to secure travel arrangements.
Reservation Sales Agent
Dnata Travel
Abu Dhabi, UAE
2015.06 - 2015.11
- Managed reservations, provided travel consultancy, and handled documentation.
- Recorded all reservation, sales, and customer data in the system.
- Designed marketing advertisements, including brochures and flyers, to promote products and services.
- Assessed position and classified it at Grade 04.
Human Resources Associate / Administrative Assistant
Puregold Price Club Inc.
Manila, Philippines
2014.05 - 2015.05
- Coordinated employee onboarding, prepared HR documentation, and facilitated staff communications to enhance integration.
- Provided administrative support while clarifying HR policies to improve employee understanding.
- Maintained accurate staff records and confidential filing systems to ensure compliance and accessibility.
- Oversaw design and creation of promotional materials for marketing campaigns.
Marketing Manager
Mega World Corporation – Real Estate
Manila, Philippines
2013.10 - 2014.04
- Coordinated company events, meetings, and off-site functions to enhance team engagement and brand visibility.
- Developed marketing materials including flyers, ads, and brochures to promote brand initiatives and drive audience engagement.
- Prepared documents, reports, and presentations for internal and external use.
- Coordinated company events, meetings, and off-site functions to enhance team engagement and brand visibility.
- Engaged in an internship role, assisting with daily operations and team tasks.
Education
Doctor of Public Administration (DPA) -
University of Caloocan City
Caloocan City, PhilippinesMaster of Business Administration (MBA) -
University of Caloocan City
Caloocan City, Philippines 2019.01 - 2022.01
Bachelor of Secondary Education - Major in Social Studies
St. Mary’s College of Meycauayan
Meycauayan, Philippines 2019.01 - 2020.01
Bachelor of Science - Entrepreneurial Management
Technological University of the Philippines
Philippines 2010.01 - 2014.01
Teaching English as a foreign language
International Open Academy
Introduction to Front Office Services
Technical Education and Skills Development Authority
PhilippinesProviding Front Office Services NCII
Technical Education and Skills Development Authority
PhilippinesExercising Sustainable Development in the Workplace
Technical Education and Skills Development Authority
PhilippinesSkills
- Data entry and documentation management
- Procurement and supplier coordination
- Budget Management
- Office administration
- HR support and staff supervision
- Customer service and client relations
- Financial records and invoicing
- Travel and reservation systems
- Report preparation and compliance
- Marketing materials and graphic design
- Team leadership and operations supervision
Certification
- TOEIC – English Listening and Reading Test Score - 925
- Hopkins International Partner, Inc.
References
References available upon request.
Timeline
Data Entry Administrator
Hertz Al Futtaim Group
2025.11 - 2026.02
Procurement Staff
Freelancing
2025.08 - 2025.11
Administrative Coordinator
French Builders
2025.06 - 2025.08
Secretary of General Manager / Packaging Designer
Nutrition Center
2025.04 - 2025.06
Foreign Teacher & MEP Secretary
Thabo School
2022.11 - 2025.03
Regional Supervisor - Officer II
Philippine Statistics Authority (PhilSys - National ID)
2020.08 - 2022.10
Social Studies Teacher
St. Mary’s College of Meycauayan
2019.10 - 2020.03
Master of Business Administration (MBA) -
University of Caloocan City
2019.01 - 2022.01
Bachelor of Secondary Education - Major in Social Studies
St. Mary’s College of Meycauayan
2019.01 - 2020.01
Receptionist cum Admin officer
World Tooth Dental Clinic and Travel Agency
2016.01 - 2019.11
Reservation Sales Agent
Dnata Travel
2015.06 - 2015.11
Human Resources Associate / Administrative Assistant
Puregold Price Club Inc.
2014.05 - 2015.05
Marketing Manager
Mega World Corporation – Real Estate
2013.10 - 2014.04
Bachelor of Science - Entrepreneurial Management
Technological University of the Philippines
2010.01 - 2014.01
Doctor of Public Administration (DPA) -
University of Caloocan City
Teaching English as a foreign language
International Open Academy
Introduction to Front Office Services
Technical Education and Skills Development Authority
Providing Front Office Services NCII
Technical Education and Skills Development Authority
Exercising Sustainable Development in the Workplace
Technical Education and Skills Development Authority