Traveling
John Mart Magallanes
Hotelier
Dubai
Summary
A proven leader with 7 years of experience in hospitality. Motivated and result focused.I am a skilled negotiator and communicator with an ability to adapt to new situations is unparalleled. Having a knack for building relationships with customers, employees, and colleagues. Satisfied client is a standard for my job.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Concierge/ Bellman
Rixos Hotels
Dubai
04.2019 - Current
- Provided accurate information regarding local attractions, restaurants and activities.
- Greeted guests upon arrival by providing warm welcome.
- Scheduled and confirmed restaurant reservations for guests.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Facilitated and coordinated transportation services for guests.
- Assisted guests with variety of services and local attraction information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Assisted with luggage handling, valet services and concierge services.
Concierge
Metro Center Hotel
Tagbilaran City
08.2016 - 12.2018
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Managed check-in and check-out procedures for guests.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
Education
Bachelors Degree - Hotel, Motel, And Restaurant Management
Holy Name University
Tagbilaran City Bohol Philippines 06.2012 - 04.2016
Skills
Brand success
Guest experiences
Hospitality service expertise
Marketing
Guest services
Reservations management
Interpersonal communications
Telephone etiquette
Administrative support
Quality assurance
Reporting capabilities
Policy and procedure adherence
Concierge services
Concierge background
Certification
CFR - Certified First Responder
Interests
Sports
Technology
Listening to music
Learning new things
Additional Information
Date of Birth: December 22,1995
Nationality: Filipino
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
CFR - Certified First Responder
09-2023
Dubai way course level 2
06-2023
Concierge/ Bellman
Rixos Hotels
04.2019 - Current
Concierge
Metro Center Hotel
08.2016 - 12.2018
Bachelors Degree - Hotel, Motel, And Restaurant Management
Holy Name University
06.2012 - 04.2016