Traveling
John Mart Magallanes
Hotelier
Dubai
Summary
A proven leader with 7 years of experience in hospitality. Motivated and result focused.I am a skilled negotiator and communicator with an ability to adapt to new situations is unparalleled. Having a knack for building relationships with customers, employees, and colleagues. Satisfied client is a standard for my job.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Concierge/ Bellman
Rixos Hotels
Dubai
04.2019 - Current
- Provided accurate information regarding local attractions, restaurants and activities.
- Greeted guests upon arrival by providing warm welcome.
- Scheduled and confirmed restaurant reservations for guests.
- Handled customer complaints to satisfy and retain guests.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Developed and implemented guest service policies and procedures to drive loyalty and referrals.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Facilitated and coordinated transportation services for guests.
- Assisted guests with variety of services and local attraction information.
- Maintained high level of professionalism and discretion when dealing with guests.
- Assisted with luggage handling, valet services and concierge services.
Concierge
Metro Center Hotel
Tagbilaran City
08.2016 - 12.2018
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Managed check-in and check-out procedures for guests.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Created welcoming and comfortable environment for guests.
Education
Bachelors Degree - Hotel, Motel, And Restaurant Management
Holy Name University
Tagbilaran City Bohol Philippines 06.2012 - 04.2016
Skills
Brand success
Certification
CFR - Certified First Responder
Interests
Sports
Technology
Listening to music
Learning new things
Additional Information
Date of Birth: December 22,1995
Nationality: Filipino
Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
CFR - Certified First Responder
09-2023
Dubai way course level 2
06-2023
Concierge/ Bellman
Rixos Hotels
04.2019 - Current
Concierge
Metro Center Hotel
08.2016 - 12.2018
Bachelors Degree - Hotel, Motel, And Restaurant Management
Holy Name University
06.2012 - 04.2016
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