Summary
Overview
Work History
Education
Skills
Cover Letter
Applicationfor
Personal Information
Certificatesandtrainingsattended
Timeline
CustomerServiceRepresentative
John Michael Cuerdo

John Michael Cuerdo

Deira

Summary

Detail-oriented and proactive Associate/Administrative Assistant at Deloitte & Touch (M.E.), providing comprehensive administrative support to ensure the smooth and efficient operation of office functions. Successfully managed schedules, coordinated meetings, prepared reports, and handled client communications with professionalism and discretion. Proficient in utilizing office software, managing data, and organizing resources to enhance productivity and workflow. Recognized for exceptional organizational skills, attention to detail, and ability to manage multiple tasks simultaneously in a fast-paced, high-pressure environment. A reliable team player with a strong focus on delivering top-quality service to both internal teams and clients while maintaining confidentiality and upholding the firm\'s high standards of excellence.

Overview

11
11
years of professional experience

Work History

Associate

Deloitte & Touche (M.E)
04.2021 - Current
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Managed filing system, entered data and completed other clerical tasks.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Data Entry Clerk

Emirates Specialty Hospital
09.2020 - 02.2021
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.

Document Controller

Rainbow Star Contracting LLC.
03.2018 - 01.2020
  • Scanned, filed and transmitted various documents and adhered to digital filing procedures.
  • Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
  • Maintained accurate records of all project-related documents, facilitating quick retrieval when needed.
  • Provided support for document controls and worked with contract documents.
  • Ensured timely submission of project documents by closely monitoring deadlines and prioritizing tasks accordingly.
  • Coordinated document exchange between departments, contractors, suppliers, and customers.
  • Monitored due dates and deadlines and worked to submit all documents on time or early.
  • Allocated unique document numbers to internal documents and incoming external documents and tracked in database.

Cashier, Merchandiser, Purchaser, Data Encoder

Lanah Supermarket L.L.C
07.2017 - 03.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Building & Administration Officer

Nagaland Development Corporation (NDC)
03.2014 - 03.2017
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
  • Maintained high levels of organization within the office space through regular supply inventory checks and proactive restocking efforts.
  • Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
  • Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.

Secretary/ Logistic Tasks (On-the-Job Training)

Dream Search International Inc.
12.2013 - 02.2014
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided clerical support to company employees by copying, faxing, and filing documents.

Education

Diploma - Business And Office Administration Services

AMA Computer Learning Center
Naga City, Camarines Sur, Bicol, Philippines
03-2014

Skills

  • Computer literate
  • Strong typing skill
  • Good communication skills
  • Good writing skills
  • Ability to work under pressure
  • Decision making
  • Task effectiveness
  • Task efficiency
  • Flexibility
  • Adaptability
  • Honesty
  • Integrity
  • Attention to details
  • Teamwork
  • Collaboration skills
  • Customer service skills
  • Personal management
  • Professional management
  • Proficient in Adobe Photoshop
  • Proficient in MS Word
  • Proficient in Excel
  • Proficient in Publisher
  • Proficient in Outlook
  • Proficient in PowerPoint

Cover Letter

[Your Name]
[Your Address]
[City, State, ZIP Code]
[Email Address]
[Phone Number]
[Date]

Hiring Manager
Deloitte & Touche
[Company Address]
[City, State, ZIP Code]

Dear Hiring Manager,

I am writing to express my interest in the Administrative Assistant position at Deloitte & Touche, as advertised. With my strong organizational skills, attention to detail, and experience supporting senior executives, I am confident in my ability to contribute to the efficient operation of your team and help deliver exceptional service to your clients.

In my previous role as an administrative assistant, I honed my skills in managing calendars, coordinating meetings, preparing reports, and assisting with various office functions to ensure smooth daily operations. I am proficient in Microsoft Office Suite and have experience working with various office management systems, allowing me to adapt quickly to new technologies and processes. My ability to handle multiple tasks simultaneously while maintaining a high level of accuracy and professionalism would make me a valuable asset to your team.

I am particularly drawn to Deloitte & Touche for its reputation for excellence and commitment to providing innovative solutions to clients. I am eager to contribute to the success of your team by providing the administrative support needed to ensure that daily operations run smoothly. My strong communication skills, both written and verbal, along with my ability to work collaboratively in a fast-paced environment, make me well-suited for this role.

Thank you for considering my application. I am excited about the opportunity to contribute to Deloitte & Touche and look forward to the possibility of discussing how my skills and experience align with the needs of your team. Please feel free to contact me at [Your Phone Number] or via email at [Your Email Address] to arrange an interview.

Sincerely,
[Your Name]

Applicationfor

Admin Staff/Office Asst. / Document Controller

Personal Information

  • Age: 29
  • Date of Birth: 09/10/91
  • Nationality: Filipino

Certificatesandtrainingsattended

  • TESDA Bookkeeping NCIII
  • TESDA Contact Center NCII
  • TESDA Event Management NCIII
  • Seminar on Consumer Act, Price Act and AEC 05/01/15
  • Fire Safety & First Aid Orientation Seminar
  • First Aid & Basic Life Support Training
  • Basic Occupational Safety and Health Training

Timeline

Associate

Deloitte & Touche (M.E)
04.2021 - Current

Data Entry Clerk

Emirates Specialty Hospital
09.2020 - 02.2021

Document Controller

Rainbow Star Contracting LLC.
03.2018 - 01.2020

Cashier, Merchandiser, Purchaser, Data Encoder

Lanah Supermarket L.L.C
07.2017 - 03.2018

Building & Administration Officer

Nagaland Development Corporation (NDC)
03.2014 - 03.2017

Secretary/ Logistic Tasks (On-the-Job Training)

Dream Search International Inc.
12.2013 - 02.2014

Diploma - Business And Office Administration Services

AMA Computer Learning Center
John Michael Cuerdo