JOHN MITZ MORTEL
Retail Sales Associate
Dubai
Summary
Reliable, top-notch sales associate with over 10 years of experience, outstanding customer service skills, and strengths in relationship-building. Dedicated to welcoming customers and providing comprehensive service. Possesses an in-depth understanding of sales strategy and merchandising techniques.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Retail Sales Associate
Virgin Megastore
Dubai
03.2010 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenishing and re-merchandising stocks on the shop floor on an ongoing basis in order to ensure maximum range and product availability at all times
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Store Manager
Jollibee
Manila
12.2007 - 03.2009
- Ensure that the restaurant operates smoothly and efficiently during opening hours
- Supervise the food preparation process to ensure that Jollibee's quality and safety standards are met
- Monitor inventory levels, place orders for supplies, and manage stock to prevent shortages or wastage
- Ensure that customers have a positive dining experience by providing excellent service and addressing any issues promptly
- Handle customer feedback and complaints in a professional and courteous manner
- Create work schedules, assign tasks, and ensure adequate staffing levels for different shifts.
Education
Bachelor of Science - Computer Programming
Ark of The Covenant Montessori Chamber of Learning
Victoria, Oriental Mindoro, Philippines 06.1997 - 03.1998
Skills
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Certification
Exceptional Customer Service Training
Timeline
Virgin Megastore Star of the Month
03-2023
Emotional Intelligence Training
11-2018
Employee of the Month
09-2017
Exceptional Customer Service Training
04-2017
Retail Sales Associate
Virgin Megastore
03.2010 - Current
Store Manager
Jollibee
12.2007 - 03.2009
Bachelor of Science - Computer Programming
Ark of The Covenant Montessori Chamber of Learning
06.1997 - 03.1998
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