JOHN MITZ MORTEL
Retail Sales Associate
Dubai
Summary
Reliable, top-notch sales associate with over 10 years of experience, outstanding customer service skills, and strengths in relationship-building. Dedicated to welcoming customers and providing comprehensive service. Possesses an in-depth understanding of sales strategy and merchandising techniques.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
4
4
Certifications
Work History
Retail Sales Associate
Virgin Megastore
Dubai
03.2010 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Replenishing and re-merchandising stocks on the shop floor on an ongoing basis in order to ensure maximum range and product availability at all times
- Helped customers complete purchases, locate items, and join reward programs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Store Manager
Jollibee
Manila
12.2007 - 03.2009
- Ensure that the restaurant operates smoothly and efficiently during opening hours
- Supervise the food preparation process to ensure that Jollibee's quality and safety standards are met
- Monitor inventory levels, place orders for supplies, and manage stock to prevent shortages or wastage
- Ensure that customers have a positive dining experience by providing excellent service and addressing any issues promptly
- Handle customer feedback and complaints in a professional and courteous manner
- Create work schedules, assign tasks, and ensure adequate staffing levels for different shifts.
Education
Bachelor of Science - Computer Programming
Ark of The Covenant Montessori Chamber of Learning
Victoria, Oriental Mindoro, Philippines 06.1997 - 03.1998
Skills
Strong Communication and InterpersonalMerchandising and DisplayProduct RecommendationsAdaptable and FlexiblePolicy and Procedure Adherence
Sales expertise
Store opening and closing
Sales trends
Certification
Exceptional Customer Service Training
Timeline
Virgin Megastore Star of the Month
03-2023
Emotional Intelligence Training
11-2018
Employee of the Month
09-2017
Exceptional Customer Service Training
04-2017
Retail Sales Associate
Virgin Megastore
03.2010 - Current
Store Manager
Jollibee
12.2007 - 03.2009
Bachelor of Science - Computer Programming
Ark of The Covenant Montessori Chamber of Learning
06.1997 - 03.1998