JOHN MUTHEE GUANDARU
Dubai,UAE
Summary
I am a person with winning attitude and desire to deliver an exceptional experience. Focused on setting high expectations and raising service standards.
Overview
17
17
years of professional experience
1
1
Certification
Work history
Elevated to Nightshift Concierge
JA The Resort
Dubai, UAE
11.2023 - Current
- Offered detailed information about hotel's facilities and services, guiding guests effectively.
- Assisted in planning and booking local tours, enhancing holiday experiences.
- Communicated regularly with housekeeping staff to maintain room standards.
- Responded swiftly to guest inquiries, ensuring satisfaction.
- Responsible for the complete oversight and strategic direction of night concierge operations across JA Lakeview Hotel, JA Beach Hotel, and JA Palm Tree Court.
- Act as a primary point of contact for all night-time guest and operational needs, effectively resolving complaints, managing complex concierge requests, and coordinating staffing to ensure efficient service delivery.
- Work directly with Night Managers to proactively address operational challenges and enhance the overall guest experience during overnight hours, including managing special events and unexpected situations.
Concierge/Guest Service Supervisor
JA Resort & Hotels / JA Beach Hotel & JA Palm tree Court
Dubai, UAE
07.2021
- Greeting and managing guests, addressing complaints effectively
- Handling messages, mail, luggage, and deliveries
- Performing administrative and reception duties
- Assisting guests with errands, transportation, and excursions
- Providing information and recommendations on local attractions
- Arranging tours, making dinner/event reservations, and obtaining tickets
- Offering general business services and managing guest requests
- Developing a network of contacts and service providers.
Concierge/Guest Service Agent
JA Resort & Hotels / JA Beach Hotel & JA Palm tree Court
Dubai, UAE
09.2019
- Greeting and welcoming guests upon their arrival at the hotel
- Providing information and recommendations on local attractions, restaurants, and entertainment
- Making reservations for guests, such as restaurant bookings, transportation, or tours
- Handling guest requests and inquiries promptly and efficiently
- Assisting with luggage handling and storage
- Maintaining a professional and courteous demeanor at all times
- Ensuring the lobby area is clean, organized, and presentable
- Collaborating with other hotel departments to meet guest needs and exceed their expectations.
Supervisor
Hurricanes Grill
Dubai, UAE
10.2018
- Effectively lead and motivated employees through implementation of house training and incentive plans, resulting in increased productivity levels and employee satisfaction
- Handled restaurant cash-ups
- Supervised the preventative maintenance and upkeep of equipment and facility
- Worked varied shift schedule including opening and closing the restaurant
- In charge of inventory control, ordering, food sanitation and quality control of food products
- Supervised the overall performance of food service facility.
Executive Assistant
IFH International Fz. LLC (Inspirators For Hospitality)
Dubai, UAE
07.2015
- Proof reading and sending the mystery shopping reports
- Evaluating and training employees on mystery calls
- Planning and scheduling monthly tasks
- Preparing month end reports for company and clients
- Orientation of new mystery shoppers and carrying out refresher course for old mystery shoppers.
Floor Manager
Food Fund International (Tribes Restaurant)
Dubai, UAE
05.2013
- Scheduled and directed staff in daily work assignments to maximize productivity
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
Supervisor
Food Fund International (Tribes Restaurant)
Dubai, UAE
11.2010
- Reporting and working hand in hand directly with the restaurant managers
- Planning and preparing of weekly staff roaster and weekly staff duties
- Overseeing of opening and closing duties as per restaurant standards
- Planning and arranging of daily staff section allocation
- In charge of daily pre-shift
- Monthly arrangement of restaurant general clean-up
- Making sure misen plus is ready for the service
- Taking care of the guests all the time
- Ensuring that standards and procedures are adhered to.
Food & Beverage Attendant (STEAK HOUSE)
Atlantis Palm Jumeirah
Dubai, UAE
08.2008
- Food pick-up at the pass
- Cleaning and setting tables
- Taking guest orders
- Preparing mis en plus for the service.
Education
Certificate - Food And Beverage Service Skills & Guest Relations
Paragon Hospitality Management
Nairobi, KenyaCertificate, Introduction to Computers, Ms-Windows, Ms-Word, Ms-Excel, Ms-PowerPoint, MsAccess, Email & Internet, Web Design (Html), Adobe PageMaker& Corel-Draw - Computer skills
Y.M.C.A Training College
Nairobi, KenyaDiploma - Customer Care
City & Guilds
Dubai, UAESkills
- Customer-oriented
- Strong leader
- Full-service restaurant background
- Honed marketing skills
- Supervisory skills
- Adaptable
- Staff development talent
Certification
- Person in charge: Level 3 training scheme of the Food Control Department Dubai Municipality
- Atlantis Palm Jumeirah, Dubai: Certificate of Recognition for the Grand Opening Team of the hotel
- Fire-Fighting Training Course
- Dawntreader Adventures Ltd: Leadership, Team Building, Organizational & Communications Skills.
Custom
Upon request
Timeline
Elevated to Nightshift Concierge
JA The Resort
11.2023 - Current
Concierge/Guest Service Supervisor
JA Resort & Hotels / JA Beach Hotel & JA Palm tree Court
07.2021
Concierge/Guest Service Agent
JA Resort & Hotels / JA Beach Hotel & JA Palm tree Court
09.2019
Supervisor
Hurricanes Grill
10.2018
Executive Assistant
IFH International Fz. LLC (Inspirators For Hospitality)
07.2015
Floor Manager
Food Fund International (Tribes Restaurant)
05.2013
Supervisor
Food Fund International (Tribes Restaurant)
11.2010
Food & Beverage Attendant (STEAK HOUSE)
Atlantis Palm Jumeirah
08.2008
Certificate - Food And Beverage Service Skills & Guest Relations
Paragon Hospitality Management
Certificate, Introduction to Computers, Ms-Windows, Ms-Word, Ms-Excel, Ms-PowerPoint, MsAccess, Email & Internet, Web Design (Html), Adobe PageMaker& Corel-Draw - Computer skills
Y.M.C.A Training College
Diploma - Customer Care
City & Guilds
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