Johnny Victor Ibrahim
Dubai
Summary
Hospitality passion, leadership and hotels management. Tour Guide, Tour Leader, Customer Service, Sales, Guest Service Agent. Hard worker, team Worker, enjoy exceeding target and look for ways to do things better because I am motivated by being successful and achieving. Proficient, detailed Assistant with proven experience in front office operations. Strongly knowledgeable of multi-line phone systems, guest receiving protocols and office software applications. Adept at ordering supplies, maintaining inventory and presenting polished, friendly public atmosphere. Smoothly oversee [Type] front offices with strong leadership and team management abilities focused on delivering unparalleled support to staff and customers. Collaborate with team members to direct efficient operations based on trust and open communication. Performance-oriented and well-organized manager with in-depth understanding of financial and operational processes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Front Office Manager
Kempinski Hotel Mall of the Emirates
01.2022 - Current
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
- Organized weekly team meetings to address challenges, review progress, and set goals for continuous improvement.
- Managed room inventory to optimize revenue opportunities during high-demand periods.
- Collaborated with housekeeping and maintenance departments to ensure room availability and quality standards.
- Implemented new procedures for handling guest complaints, resulting in increased customer satisfaction ratings.
- Delivered performance reviews, recommending additional training or advancements.
- Negotiated and executed contracts on behalf of department.
Duty Manager
Kempinski Hotel Mall of the Emirates
01.2019 - 01.2022
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Conducted regular performance appraisals of staff to determine compliance of goals and objectives.
- Analyzed sales data to identify opportunities for growth and improvement.
Front Office Supervisor
Kempinski Hotel Mall of the Emirates
01.2017 - 01.2019
Front Desk Agent
Kempinski hotel Mall of the Emirates
01.2016 - 01.2017
Guest Service Agent
Sheraton Grand Hotel Dubai (pre-Opening Team)
10.2014 - 01.2016
Room Service Order taker
The Oberoi Dubai hotel Business Bay (Pre-Opening team)
05.2013 - 05.2014
Customer Service representative, Call center
Etisalat Egypt
06.2012 - 05.2013
- I used to handle inquiries, complains and also I used to solve some technical issues for the customers and I am always trying to reach customer`s satisfaction.
Education
Skills
- Microsoft office (Word, Excel, Power point)
- Microsoft Windows & Software
- Very good in discovering the Internet & Survey programs
- Saber Course at Saber Travel Center
- Opera hotel management system
- Communication skills
- Ability to travel abroad
- Working under pressure
- Team work skills
- Time management skills
- Typing skills
- Customer Service
- Staff Training and Development
- Employee Supervision
- Cash Handling Accuracy
- Communication Management
- Financial Reporting
- Workflow Optimization
Career Experience
- Assistant Front Office Manager, Kempinski Hotel Mall of the Emirates, 01/2022, Present
- Duty Manager, Kempinski Hotel Mall of the Emirates, 01/2019, 01/2022
- Front Office Supervisor, Kempinski Hotel Mall of the Emirates, 01/2017, 01/2019
- Front Desk Agent, Kempinski hotel Mall of the Emirates, 01/2016, 01/2017
- Guest Service Agent, Sheraton Grand Hotel Dubai (pre-Opening Team), 10/2014, 2016
- Room Service Order taker, The Oberoi Dubai hotel Business Bay (Pre-Opening team), 05/2013, 05/2014
- Customer Service representative, Call center, Etisalat Egypt, 06/2012, 05/2013
Personal Information
- Age: 33 years
- Date of Birth: 12/08/90
- Nationality: Egyptian
- Marital Status: Married
Military Status
Exempted
Hobbies and Interests
- Traveling
- Listening music
- Reading
- Swimming
- Playing football
- Playing Tennis table
Certification
- Departmental trainer .
- Certified first aider.
- Fully trained on fire evacuation process.
Languages
Arabic
Bilingual or Proficient (C2)
eng
Bilingual or Proficient (C2)
Russian
Intermediate (B1)
Timeline
Assistant Front Office Manager
Kempinski Hotel Mall of the Emirates
01.2022 - Current
Duty Manager
Kempinski Hotel Mall of the Emirates
01.2019 - 01.2022
Front Office Supervisor
Kempinski Hotel Mall of the Emirates
01.2017 - 01.2019
Front Desk Agent
Kempinski hotel Mall of the Emirates
01.2016 - 01.2017
Guest Service Agent
Sheraton Grand Hotel Dubai (pre-Opening Team)
10.2014 - 01.2016
Room Service Order taker
The Oberoi Dubai hotel Business Bay (Pre-Opening team)
05.2013 - 05.2014
Customer Service representative, Call center
Etisalat Egypt
06.2012 - 05.2013