Summary
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Johnpaul Kyeyune

Dubai

Summary

Proven Sales Associate at Adidas and Customer Service Representative at The Retreat Palm Hotel, adept in customer service and problem-solving. Excelled in building customer loyalty through empathy and effective conflict resolution, enhancing repeat business. Skilled in multitasking and teamwork, consistently achieving targets with superb time management.

Work History

Sales Associate

Adidas
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Collaborated with team members to achieve monthly sales targets.

Customer Service Representative

The Retreat Plam Hotel
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Investigated and resolved customer inquiries and complaints quickly.

Education

High School Diploma - Enterprenuership, ICT

Newcastle High School
Kampala Uganda
10.2012

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Excellent people skills
  • Customer needs assessment
  • Guest relations
  • Superb time management
  • Problem-solving
  • Multi-tasking strength
  • Outgoing personality

Languages

English
Advanced (C1)

Timeline

Sales Associate

Adidas

Customer Service Representative

The Retreat Plam Hotel

High School Diploma - Enterprenuership, ICT

Newcastle High School
Johnpaul Kyeyune