John Paul Realon

• Assisted customers with varying questions using product knowledge and service expertise.
• Answered 40+ telephone calls per day with professionalism.
• Set appointments with field teams to carry out service changes or deliver new products.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Employed active listening and product expertise to successfully resolve inbound queries.

Shopify (Ecommerce)

• Created persuasive sales copy for product descriptions; boosted ecommerce conversions.
• Assisted in developing ecommerce section of the website for increased sales opportunities.
• Facilitated smooth eCommerce transactions through efficient content management system.

Campaign Overview: (T-MOBILE)

• Assisting customers with phones & internet devices, plans & services, billing, and tech support.
• Supervised junior team members and mentored in sales strategy to enhance performance.
• Promoted information and communications technology goods and services to drive revenue.
• Responded to customer inquiries for sales information, pricing structures and product details.

• Greet and escort customers to their tables
• Present menu and provide detailed information when asked
• Prepare tables by setting up linens, silverware, and glasses
• Offer menu recommendations upon request
• Take accurate food and drinks orders
• Check dishes and kitchenware for cleanliness and presentation
• Arrange table settings and maintain a tidy dining area
• Deliver checks and collect bill payments