JOHN SHERWIN BENZON SY
Dubai
Summary
Detail-oriented and highly organized Real Estate Administrator with proven experience supporting both property developers and real estate brokerage firms in Dubai. Skilled in managing end-to-end administrative operations, including preparing contracts (Form A/B, MoUs, SPAs), coordinating with DLD and RERA, handling client communications, and ensuring seamless deal closures. Adept at bridging communication between developers, agents, and clients to streamline workflows, maintain compliance, and drive successful property transactions. Recognized for multitasking effectively in high-volume environments and maintaining precise documentation for off-plan and ready properties.
Overview
7
7
years of professional experience
Work History
Administrative Coordinator
Keynes Properties
07.2024 - Current
- Handling sales and leasing agreements
- Making changes in the sales and leasing contracts/agreements after negotiation with parties
- Comparing commercial terms in leasing contracts and agreements and finalizing.
- Office administration job related legal documentation
- Supporting the department head in conducting the meetings and record the minutes
- Follow-up activities with different internal and external parties in regards to leasing documentation lose monitoring of all tenants’ request and issues.
- Establish & maintain high customer service satisfaction.
- Coordinate with various departments; Finance, Legal, Operations to address tenants’ issues and requests.
- Conducting market research and competitive analysis for rental pricing properties as well as pricing review of existing portfolio as per the current market standards.
- Reporting/assisting the Senior Management in all tasks related to leasing the specialty portfolio.
- Assisting in Key user training of IT platforms related to leasing tools
- Passing general entry on daily basic
- Keeping record of office expenses
- Issuing invoices and helping in VAT filing & Audit.
- Scanning cheques and cheques report
- Assisting Manager in office Routine work. Recording / maintaining project files. Corresponding with Clients
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Proactively identified opportunities for improving administrative processes, implementing changes that led to increased efficiency and effectiveness.
Administrative Manager
Adulis Properties
06.2022 - 06.2024
- Prepared, reviewed, and processed real estate contracts including Form A, Form B, tenancy agreements, MoUs, and sales/purchase agreements.
- Ensured all documents were complete, accurate, and compliant with Dubai Land Department (DLD) and RERA regulations.
- Maintained and updated records of closed deals and transaction documents in CRM systems.
- Coordinated with agents, clients, developers, and legal teams to ensure smooth deal progression and timely closures.
- Supported the brokerage team in scheduling viewings, drafting offers, and following up on pending transactions.
- Submitted required documents to DLD for registration and issuance of Title Deeds/NOCs.
- Managed a digital filing system for all deals, ensuring easy retrieval and confidentiality of sensitive documents.
- Assisted in generating weekly and monthly reports on deal closures and contract statuses.
- Prepared comprehensive financial reports for property owners detailing income, expenses, and overall budget performance.
- Negotiated favorable terms for property insurance policies, reducing premiums while maintaining adequate coverage.
- Facilitated smooth communication between tenants and property owners by acting as the primary point of contact for all concerns, providing prompt updates on any issues that arose.
- Oversaw successful move-in/move-out processes including unit inspections, security deposit refunds or deductions, and efficient turnovers for new occupants.
- Developed strong relationships with local vendors to secure quality service at competitive prices for property maintenance needs.
- Conducted thorough market research to ensure properties were priced competitively within their respective markets.
- Collaborated with real estate agents to showcase available units and attract potential tenants during open houses or private showings.
- Coordinated legal proceedings in cases of eviction or other disputes involving tenants or contractors in accordance with applicable regulations.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Property Manager Office Administrator
Smart Seacher Real Estate
05.2018 - 05.2022
- Leasing residential and commercial properties
- Prepare the lease agreements for available properties and capture the lease data in the EJARI systems
- Timely execution of the lease agreement by both the tenant and the owner
- Documentations as per RERA requirements.
- Ensure documents required are completed
- Responsible for move out process of non- renewal and early termination.
- Prepare and distribute correspondence such as memos and letters.
- Follow-up on the collections and ensure timely realisation of all cheques received from tenants
- Monitor key register of all the rental properties
- Collection of rental payments and prepare receipt.
- Accounts Receivable / Accounts Payable
- Send monthly renewal/ non-renewal notices
- Develop and implement leasing strategy to ensure sustainable development of leasing business in line with the business strategy.
- Price Negotiation.
- Viewing arrangements, convincing, follow ups and closing
- Client’s coordination, and customer satisfaction
- Ensure integrity of the lease agreements and protect the interests of the owners
Broker Coordinator
Shapoorji Pallonji Middle East
04.2019 - 04.2021
- Assisted in the coordination of marketing efforts, expanding brand awareness and generating leads.
- Recognized as a valuable resource within the team due to exceptional problem-solving abilities.
- Contributed to revenue growth through diligent monitoring of opportunities in the market.
- Enhanced client satisfaction by efficiently coordinating with brokers and addressing their inquiries.
- Participated in team meetings, contributing ideas for process improvements that increased overall efficiency.
- Managed high volume of daily transactions for efficient brokerage operations.
- Developed strong relationships with clients through consistent follow-up and personalized service.
- Maximized operational efficiency by implementing organizational systems for tracking essential documents and timelines.
- Facilitated seamless client onboarding, resulting in a positive first impression for new customers.
- Collaborated with other departments to resolve client-related issues promptly and effectively.
- Developed strategies to improve processes and reduce costs.
- Verified ownership and transaction information and dividend distribution instructions to check conformance with governmental regulations using stock records and reports.
- Prepared forms such as receipts, withdrawal orders or transfer confirmations based on transaction requests from stockholders.
Marketing Coordinator
Azur Properties
01.2018 - 04.2018
- Interaction with new and existing clients. Main duties include answering customer
- Attend workshops, trade shows, and seminars to keep up-to-date on changes in the industry.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Interaction with clients in regards to business growth and management
- Documentations as per RERA requirements
- Client’s coordination, and customer satisfaction
- Dealing with a customer’s queries, requests, orders or complaints.
- Following up customers by calling them back
Education
High School Diploma -
University of The Philippines Diliman
Roxas Ave, Diliman, Quezon City, Metro Manila, PH03-1999
Skills
- Proficient in Outlook and Publisher
- Proficient in ProSpace CRM
- Elina and Hubspot
- Tally and ERP software
- Gateway software
- Proficient in Ejari system
- Proficient in Trakhesi application
- Real estate portal navigation
- Clear verbal and written communication
- Effective motivational techniques
- Diligent and eager learner
- Effective communication skills
- Quick learner
Training
- Sales & Marketing Management
- Business Development, Client Coordination and Performance Management
- Lead Generation and associate with clients and vendors
- Data Base Management and Presentations
- Clear Communication Skills.
- Knowledge of the Product
- Time Management Skills.
- Ability to “Read” Customers
- Event Planning / Organizer
Timeline
Administrative Coordinator
Keynes Properties
07.2024 - Current
Administrative Manager
Adulis Properties
06.2022 - 06.2024
Broker Coordinator
Shapoorji Pallonji Middle East
04.2019 - 04.2021
Property Manager Office Administrator
Smart Seacher Real Estate
05.2018 - 05.2022
Marketing Coordinator
Azur Properties
01.2018 - 04.2018
High School Diploma -
University of The Philippines Diliman
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