Johnson Kow Aidoo Hayfron
Sharjah,United Arab Emirates
Summary
Customer focused Airport Customer Service Agent with strong communication and problem solving skills. Experienced in assisting passengers with check in, boarding, baggage inquiries and special service reqests while ensuring compliance with airport and airline safety regulations. I am known for professionalism, calmness under pressure and delivering excellent passenger experiences.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Machines/Equipment Operator
Emirates Group-Dnata
Dubai International Airport, United Arab Emirates
2024.12 - 2026.01
- Complies with all relevant safety, quality and environmental management policies, procedures, and controls to ensure healthy and safe work environment.
- Discusses safety concerns openly and reports them to the concerned supervisor.
- Assisting over 1000 passengers in checking in, boarding and baggage handling.
- Handled over 1000 customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Transfer Unit Load Devices baggage dollies and urgent documents within the Cargo Terminal and Turnaround areas.
- Follows the day to day operations related to own job and trained qualifications.
- Operates different Ground Support Equipment depending on the assigned area in line with the operating manuals based on the training qualifications
- Inspect assigned Ground Support Equipment to ensure serviceability and suitability.
- Meets and escorts passengers for ambulance requirements as per the laid down service standards to provide service in coordination with the special handling agent.
Person in charge & Production Supervisor
Fittmeals Catering Service
Dubai, United Arab Emirates
2024.01 - 2024.12
- Ensured adherence to industry regulations whilst managing daily operations.
- Managed personnel rosters, ensuring optimal staff deployment.
- Made sure all equipment used met established health codes, ensuring optimal conditions maintained at all times.
- Implemented effective measures for pest control, improving cleanliness standards.
- Coordinated training sessions for staff on food safety protocols.
- Regularly inspected establishments to maintain highest level of food quality and safety.
- Assisted in the development of new policies for better food handling procedures.
Waiter / Host
FITTMEALS /FITTCAFE
Dubai, UNITED ARAB EMIRATES
2022.02 - 2023.02
- Warmly greeted guests or customers upon arrival to create welcoming atmosphere.
- Liaised with kitchen staff for prompt order delivery to customers.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Delivered excellent customer service through friendly and polite interaction.
- Relayed feedback from customers to management for continuous improvement.
- Handled payment transactions to guarantee smooth customer checkout process.
Customs officer
Ghana Revenue Authority
Accra-Kotoka International Airport, Ghana
2018.10 - 2022.01
- Greeted and welcomed passengers as well as clearing of their goods.
- Maintained peace at borders through conflict resolution skills.
- Improved border security by enforcing laws against smuggling activities.
- Assisted travellers or passengers in understanding customs procedures for better compliance.
- Ensured smooth import and export processes by thoroughly checking documentation.
- Managed the processing of passengers to minimise waiting times.
- Conducted inspections, identified illegal substances.
- Inspected luggage to verify conformance to government rules concerning import or export of goods and currencies.
National Service Personnel
Regional Health Directorate
Sunyani, Ghana
2017.09 - 2018.09
- Expedited document filing system with a new, organised method.
- Collaborated with HR officers during recruitment process to streamline candidate screening.
- Managed front desk duties to ensure smooth operation of reception area.
- Assisted in the preparation of regularly scheduled reports for upper management review.
- Supported accurate record-keeping with proficient data entry skills.
Education
BBA - Human Resources
University of Education
Winneba, GHANA 2013.09 - 2017.07
Skills
- Food Safety knowledge
- Check in and Boarding Procedures
- Problem Solver and team player
- Baggage Handling & Claim Support
- Passenger Assistance and Customer Care
- Multi-tasking in Fast Paced Environment
- Team Management Skills
- Clear verbal and written communication
- Airport Safety and Security Awareness
- Ticketing and Reservation Systems
Certification
- Person In Charge (Food Safety)
- UAE Manual Driving License (Light Vehicle)
- Fire Safety Training
- ISO 22000:2018-Food Management Systems (Internal Auditor Training)
- Airside Driving License
- Airport Safety Operations
- Airport Environmental Awareness Training
- Environmental Policy
- Dangerous Goods
- General Airport Security Awareness
- Fundamentals of loading with manual handling
- ULD Airworthiness
Languages
English
Fantse
Twi
Accomplishments
- Employee of the month for October 2016 as the best Intern Customer Service Personnel
- Employee of the month for July 2022 with Fittmeals Catering Service
- Najm Award in recognition for dedication and commitment to organize Ramadan meal distribution for staff during Ramadan with Emirates Group, Dnata
Timeline
Machines/Equipment Operator
Emirates Group-Dnata
2024.12 - 2026.01
Person in charge & Production Supervisor
Fittmeals Catering Service
2024.01 - 2024.12
Waiter / Host
FITTMEALS /FITTCAFE
2022.02 - 2023.02
Customs officer
Ghana Revenue Authority
2018.10 - 2022.01
National Service Personnel
Regional Health Directorate
2017.09 - 2018.09
BBA - Human Resources
University of Education
2013.09 - 2017.07