Johnson Stephen Sudharson
Dubai,UAE
Summary
Motivated Project Manager with 16+ years of experience controlling all stages of projects from inception through monitoring and closing, exceeding expectations of being on time and on budget. Considerable client-facing project experience has driven commitment to customer satisfaction.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Project manager
Tata Consultancy Services
Bur Dubai, Dubai
2023.09 - Current
- Identified and managed budget, timescale and scope changes, recommending actions and improvements to meet project goals.
- Built and nurtured professional relationships with wide range of stakeholders.
- Delivered on projects' key objectives with agreed budgets, timelines and standards.
- Evaluated project risks and feasibility, identifying issues and proactively implementing proposed solutions.
- Led cross-functional teams in project completion, offering continuous guidance to proactively mitigate delays.
- Evaluated client requirements, building strategy to manage and achieve milestones and quality KPIs.
- Assured project documentation followed internal quality standards and developed SOPs for application support as well as for Service management scope.
- Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
- Acted as single point of contact for stakeholders.
- Coordination for resource utilization across programs and projects, aligning with Department Heads/Directors for resource planning and development.
- Managed workforce planning, compiling information for informed decision-making.
Cluster manager
Tata Consultancy Services
Chennai, India
2022.01 - 2023.08
- Managed 25+ projects, driving performance with motivational strategies to achieve revenue targets, internal audits, driving to maintain standardized SOP documents and supporting in all operational activities.
- Conducted daily meetings on the BAU activities to focus on the day's work and to complete the tasks for the day.
- Maintaining reports on Headcount vs Revenue and publishing dashboards to the respective stakeholders.
- Track and review the project risks quarterly / fortnightly and update the mitigation and contingency plan in internal tool.
- Published weekly and monthly dashboards for backlogs, top issue categories and on SLA performance.
- Involved in hiring resources internally and externally, maintaining tracker to assign the resources to the respective accounts as per the need.
- Acts as a Single point of contact for the Account Leaders for any operational activities.
Project management officer
Tata Consultancy Services
Chennai
2020.02 - 2021.12
- Planning, executing, monitoring and reporting on Key project deliverables
- Actively working on the internal tools like PCM, PRM, Prime, Contract Management System, GPS, Project Workbench, RGS, Timesheet etc..
- Tracked and communicated project status, timelines and action items from project inception to delivery.
- Performed monthly billing activities, invoicing etc.. in internal tools
- Handled WON management activities for Managed services, RU and T&M billing types.
- Designed project presentations and reports for executive teams.
- Built relationships with stakeholders through outstanding client management skills.
- Used monthly estimates vs actuals data to keep project financials on track.
- SLA metrics tracking and maintaining SLA penalty reports on monthly basis.
- Ensure risks are being identified, managed and tracked for all delivery plans.
- Organized resource allocation process, providing overall work force management on the required skills and maintaining the tracker on quarterly basis.
Delivery Assurance Facilitator
Tata Consultancy Services
Chennai
2016.05 - 2020.01
- Developed and implemented organisational systems to better manage training documentation and progress reporting.
- Presented data reports and analysis to enable progress evaluation.
- Conducted training courses for management support staff to enhance understanding of industry best practices and company protocols.
- Leveraging the best practices of other accounts and implementing it for the identified critical accounts to stabilize and excel in delivering the Customer requirements.
- Build and maintain relationship with Leadership and key delivery assurance stakeholders and act as a trusted advisor.
- Conducted Performance management review for the assigned ITIS accounts on a quarterly basis and responsible for tracking the action items closure.
- Investigated and resolved account and service concerns in a smooth and efficient manner.
Tower Lead and AS400 SME
Tata Consultancy Services
Chennai
2012.05 - 2016.02
- Led 20 member team of L1.5 Command center support covering 24/7 operations and took additional responsibility to perform as AS400 administrator.
- Maintained AS400 iseries production and test servers; Handled and performed activities in GUI and iseries navigator.
- Managed and created user profiles in AS400 iseries production and test servers, restarting subsystems when there are too many active jobs, creating folders etc..
- Exposure to monitoring tools like Tidal scheduler, Autosys, HP Openview OVO, Control-M
- Conduct daily / weekly meetings to discuss the challenges on severity incidents, change requests and problem tickets.
- Ensuring the team members are cross functionally trained and keeping each individual progress tracked.
- Maintained SLA; Preparing and validating SOPs.
- Published shift rosters and ensured a greater number of staffs available during peak business hours.
DCOPS SME
VWR Lab Products Pvt Ltd
Coimbatore
2011.03 - 2012.04
- Provided IT Infrastructure support and managed incident tickets for various support teams (Unix, Windows, Storage and backup, DBA etc..)
- Handled monitoring tools for batch job scheduling (Tivoli Workload Scheduler), Network operations (HP Openview) and GSM Server monitoring.
- Developed SOPs for the newly added tasks and automated shift handover activities through Lotus notes.
Specialist in DCOPS and NOC monitoring
HCL Technologies
Chennai
2008.03 - 2011.03
- Handled various monitoring tools like Tivoli Workload Scheduler & SAP console for Batch jobs, HP Openview NNM / OVO, Solarwinds and Nagios for Network and server monitoring
- Handled incident tickets through Service Now tool.
Assistant trainee
CSInfocomm Pvt Ltd
Chennai
2007.09 - 2008.03
- Installation, configuration and support for Ensemble Pro Dialer Software developed by Aspect Solution
- Managed clients like Sparsh BPO services and Andromeda
Education
Bachelor of Engineering - Electronics and Communication
Anna University
Chennai 2003.06 - 2007.05
Skills
- Financial administration
- Analytical problem solving
- Vendor sourcing
- Compliance understanding
- Hiring and training
- Problem-solving
- Communication skills
- Leadership
Languages
English
Fluent
French
Beginner
Tamil
Fluent
Accomplishments
Received several awards in Tata Consultancy Services,
On the Spot Award
Service Commitment Award
Smiles Award
Monthly performer Award
Received awards in other organization (HCL & VWR)
Excellence Award
Best Performer Award
Certification
Certified in:
AWS Solution Architect - Associate Level
ITIL Foundation
IBM System p Administrator
Symantec Certified in Data Protection Administrator for Unix
Hobbies
Lyrics writer and Composer
Basic Guitar skills
Singing
Playing Badminton, Table Tennis and Cricket
Timeline
Project manager
Tata Consultancy Services
2023.09 - Current
Cluster manager
Tata Consultancy Services
2022.01 - 2023.08
Project management officer
Tata Consultancy Services
2020.02 - 2021.12
Delivery Assurance Facilitator
Tata Consultancy Services
2016.05 - 2020.01
Tower Lead and AS400 SME
Tata Consultancy Services
2012.05 - 2016.02
DCOPS SME
VWR Lab Products Pvt Ltd
2011.03 - 2012.04
Specialist in DCOPS and NOC monitoring
HCL Technologies
2008.03 - 2011.03
Assistant trainee
CSInfocomm Pvt Ltd
2007.09 - 2008.03
Bachelor of Engineering - Electronics and Communication
Anna University
2003.06 - 2007.05