JOHN THOMAS KURAKARAN

• Manager dealing all operational aspects of the branch including compliance, customer service, administration, and sales
• Corporate clients marketing, collection of docs and onboarding in accordance with compliance
• Preparation of branch and staff target, monthly and quarterly employee performance appraisals. verification and developing plans for achievement of the target
• Developing retail and corporate sales and marketing plans for the branch and implementing of the same .
• Oversaw all aspects of branch management, including sales, revenue and policy enforcement..
• Monitored industry trends to remain ahead of competitor activity.
• Motivated sales teams to deliver faultless service, uplifting account activity..
• Used social media platforms to promote products and services to target audiences.
• Identified new business leads and achieved high conversion rates to exceed growth targets.
• Customer complaints handling

• Oversaw all aspects of branch management, including sales, revenue Managed the daily branch operations ,Maintained and monitored branch vault cash , petty cash and performed branch audit compliance in accordance with uae central bank regulations.
• Set business improvement plans and goals ,Coordinated with marketing departments for arranging marketing activities
• Front office customer service duties includes processing of all types of inward and outward remittance including instant cash, ,western union and all commercial and individual bank transfers to all countries.
• collecting corporate leads during marketing and onboarding for WPS and corporates remittances in accordance with compliance rules.
• Setting branch and staff target , developing ways and plans for the achievement of the same
• Building team spirit among staff , identify new sales ideas ways and techniques to improve the branch business income revenue and profit
• Resolved customer complaints quickly and professionally to maintain satisfaction.

• Front office customer service , all remittances processing, cashiering andsesolving customer queries and complaints
• Handling the main forex cashiering works for the store
• Marketing and onboarding of WPS clients.
• Counter marketing and sale of miscellaneous products like credit card cash advances, national bonds salik cards ,E cards , mobiles bill payments ,international recharges and utility payments
• Handled large quantities of cash safely and responsibly throughout deliveries and balancing procedures.

• Regional Business Development Head of Thiruvalla region UAE xchange
• Supervise monitor and guides a sales force of more than 50 teammates with 7 branches and reporting to BDH  Creating strategies and ideas for business development and implementing thru branches
• Recruiting and arranging training of new staffs for each branches.
• Set plans for marketing and implementation of the same thru branches.
• Drew on understanding of key markets to push development of business strategies.
• Scheduled regular team meetings to discuss business updates, issues and recommendations.
• Served as key corporate representative, liaising with various stakeholders in support of operational excellence.
• Worked constructively with sales team generating new business opportunities and supporting company growth.

To develop marketing strategies and marketing the small business loan to the business houses in Chennai, collecting & processing the documents, daily reporting to sales manager