John Ver Tabugon
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
1
1
Certificate
Work History
Restaurant Multi Unit Manager
Sushi Library
Dubai
10.2022 - 12.2023
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
Assistant Store Manager
LC Waikiki Retail
Dubai, United Arab Emirates
07.2020 - 09.2022
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Store Supervisor
RNB Fashion
Dubai, United Arab Emirates
09.2018 - 06.2020
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Answered product questions and assisted customers in selection and checkout.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Submitted reports to senior management to aid in business decision-making and planning.
Senior Sales Associate
SM Department Store
Philliphines
05.2012 - 09.2017
- Trained, coached, and mentored new sales associates for maximum performance.
- Met or exceeded sales objectives on consistent basis to drive company growth.
- Trained new sales personnel on company policies, customer acquisition strategies and successful sales techniques.
- Developed sales plans to increase market share, customer base and revenue.
- Greeted customers and provided product advice to increase sales.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
Sales Associate
SM Department Store
Philliphines
06.2010 - 03.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Maritime Studies
University of The Visayas
Philliphines06.2006
Skills
- Staff Development
- Operations Management
- Sales Growth
- Analytical Thinking
- Decision Making
- Vendor Relations
- Marketing Strategy
- Performance Management
- Inventory Control
- Cross-functional Collaboration
- Problem Solving
- Strategic Planning
- Risk Management
- Employee Engagement
- Team Leadership
- Adaptability and Flexibility
- Budgeting and Forecasting
- Customer Service
- Schedule Management
- Cost Control
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Certification
- CM - Certified Manager Certification
Timeline
Restaurant Multi Unit Manager
Sushi Library
10.2022 - 12.2023
Assistant Store Manager
LC Waikiki Retail
07.2020 - 09.2022
Store Supervisor
RNB Fashion
09.2018 - 06.2020
Senior Sales Associate
SM Department Store
05.2012 - 09.2017
Sales Associate
SM Department Store
06.2010 - 03.2012
Bachelor of Science - Maritime Studies
University of The Visayas