Joice Otieno
Facility Management Professional
Dubai,UAE
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Operations Manager
Transguard group
Dubai, UAE
06.2018 - 05.2020
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Advanced productivity KPIs to achieve key business goals and objectives.
- Reviewed operations reports to understand numbers and trends.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Increased profit by streamlining operations.
- Spearheaded department training to enhance employee performance and boost employee productivity.
Operations Coodinator
Transguard group
Dubai, UAE
03.2016 - 06.2018
- Worked flexible hours across night, weekend and holiday shifts.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained excellent attendance record, consistently arriving to work on time.
- Exceeded goals through effective task prioritization and great work ethic.
- Participated in team-building activities to enhance working relationships.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Housekeeping Supervisor
MAB facility management
Abu Dhabi, UAE
05.2015 - 03.2016
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Completed schedules, shift reports and other business documentation.
- Adhered to safety protocols by enforcing proper equipment usage.
Education
Associate of Arts - Travels And Tours
Sairene Travels Operations
Mombasa Kenya 01.2007 - 07.2007
Associate of Arts - First Aid At Work
Proactive Excell Management
Dubai UAE 01.2018 - 02.2018
Associate of Arts - Managing Safely(IOSH)
Proactive Excell Management
Dubai UAE 02.2018 - 02.2018
Skills
Risk analysis and management
undefinedAccomplishments
- Reduced operational expenses by 60% by streamlining site operations regarding stationery
- Promoted to operations manager after 1.5 years with the company.
- Reduced lost workdays and recordable incidents to the minimum by implementing a safety awareness program.
- Supervised team of over 400 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Initiated,monitored and implemented a six sigma project in Dubai mall that ultimately saved a lot.
The company was initially spending so much on site stationery. By implementing improvement plans like coming up with a weekly checklist instead of the daily checklist,ensuring the printers access was limited and linked to the user to control waste.
The company saved upto 21,000 dirhams within the first year since purchase of paper,cartridge,binders and files where the hard copies were filed dropped immensely.
Timeline
Operations Manager
Transguard group
06.2018 - 05.2020
Associate of Arts - Managing Safely(IOSH)
Proactive Excell Management
02.2018 - 02.2018
Associate of Arts - First Aid At Work
Proactive Excell Management
01.2018 - 02.2018
Operations Coodinator
Transguard group
03.2016 - 06.2018
Housekeeping Supervisor
MAB facility management
05.2015 - 03.2016
Associate of Arts - Travels And Tours
Sairene Travels Operations
01.2007 - 07.2007
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