Jolly Banerjee
Dhanbad
Summary
Customer-oriented team member with strong background in customer relations and administrative support. Seamlessly provides check-in and check-out processes and assists guests in friendly, courteous manner. Committed to leaving great, lasting impression.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Agent
Raffles
10.2022 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Completed check-ins and directed guests to rooms and facilities.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Answered customer telephone calls promptly and appropriately handled needs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Kept accounts in balance and ran daily reports to verify totals.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
- Introduced customers to resort amenities with pleasant and helpful demeanor.
Senior Business Development Executive
KMN Agribusiness Company
08.2020 - 09.2022
- Collaborated with sales and marketing departments to support client acquisition.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Consistently exceeded quotas through penetration of new accounts.
- Kept meticulous client notes and updated account information in company databases.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Performed client research and identified opportunities for account growth, account penetration and market expansion.
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Front Office Associate
Marriott Resort and spa Jaisalmer
08.2019 - 06.2020
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reviewed files, records and other documents to obtain information and respond to requests.
- Sorted and distributed incoming mail and prepared outgoing mail.
- Maintained transaction security by verifying payment cards against identification.
- Completed patient check-in processes by verifying identification details.
- Developed and implemented strategies to streamline office operations.
- Increased customer service success rates by quickly resolving issues.
Front Office Associate
JW Marriott Resort And Spa
06.2018 - 02.2019
- Greeted guests upon arrival and offered assistance.
- Collected room deposits, fees, and payments.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered hotel phones with professionalism and directed calls appropriately.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Trainee
Fairmont Hotel And Resort
10.2017 - 03.2018
- Got trainee from four major department - Food & Beverage,Front Office, Kitchen and Housekeeping.
- Greeted guests at hostess desk and lobby and engaged in pleasant conversation while escorting.
- Worked closely with senior to expand upon acquired training with practical knowledge.
- Updating guest registration card and C- form
- Helping staff in preparing rooms for guest.
- Helping chef in preparing misc en place.
Education
Bachelor's - Hospitality Management
NIPS School of Management Kolkata
Kolkata, India08.2019
Higher Secondary -
Lions Public School
2015
Secondary Examination -
Lions Public School
2013
Skills
- Phone and Email Etiquette
- Check in and Check Out Procedures
- Verbal and Written Communication
- Time Management
- Reservations
- POS System Operation
- Computer Skills
- Problem-Solving
- Invoicing and Billing
- Cash Handling
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Travelling, Watching Movies and Shopping
Love to explore new places with friends and family.
Watch new movies
Shopping for self and family
Certification
- Received certificate of Colleague of the Month - Raffles Dubai
- Received certificate of Grooming Champion - Marriott Jaisalmer Resort and Spa
Timeline
Front Office Agent
Raffles
10.2022 - Current
Senior Business Development Executive
KMN Agribusiness Company
08.2020 - 09.2022
Front Office Associate
Marriott Resort and spa Jaisalmer
08.2019 - 06.2020
Front Office Associate
JW Marriott Resort And Spa
06.2018 - 02.2019
Trainee
Fairmont Hotel And Resort
10.2017 - 03.2018
Bachelor's - Hospitality Management
NIPS School of Management Kolkata
Higher Secondary -
Lions Public School
Secondary Examination -
Lions Public School
Similar Profiles
SHADAN AHMAD MOINISHADAN AHMAD MOINI
Assistant Outlet Manager at RafflesAssistant Outlet Manager at Raffles
Andry Pramana PutraAndry Pramana Putra
Head Butler at RafflesHead Butler at Raffles
GOSPEL EKENG FORMINGOSPEL EKENG FORMIN
Security Management Executive at RafflesSecurity Management Executive at Raffles