Jolly Banerjee
Dubailand,Dubai
Summary
Results-driven hospitality and sales professional with over 7 years of experience in luxury hotel operations and financial services. Strong background in front office management, guest relations, and high-value client acquisition. Skilled in understanding client needs, assessing risk appetite, and recommending tailored financial solutions while maintaining exceptional customer service standards. Proven ability to build long-term relationships, close deals, and deliver consistent results in fast-paced, client-focused environments. Committed to professionalism, revenue growth, and creating outstanding customer experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Sales Manager
Hedge and Sachs
Dubai
2025.08 - 2026.02
- Identify and connect with potential clients through networking, referrals, and market research
- Schedule and conduct client meetings to understand financial goals and portfolio structure
- Analyze clients' investment portfolios and assess their risk appetite
- Recommend suitable financial products and bond investment solutions aligned with client objectives
- Present customized financial strategies and address client queries effectively
- Negotiate terms and successfully close investment deals
- Process payments and coordinate issuance of bonds and investment documentation
- Maintain ongoing client relationships through regular follow-ups
- Monitor investment performance and ensure clients receive returns on time
- Provide post-sales support and portfolio updates to enhance client satisfaction and retention
Front Office Agent
Raffles
Dubai
2022.10 - 2025.08
- Issued room keys and escort instructions to bellhops accurately.
- Ensured smooth check-in and check-out process for guests.
- Educated new employees about front desk operations ensuring they adapt quickly to their roles.
- Escalated critical issues to management in a timely manner for quick resolution.
- Upsold hotel services and facilities to enhance guest experience leading to increased patronage within the hotel premises.
- Handed over lost property of the guests after verifying ownership details reliably.
- Reviewed accounts and charges with guests during the check out process efficiently.
- Collected feedback from guests at checkout; communicated this information to management for continuous service improvement.
- Handled cash transactions with accuracy whilst maintaining a balanced cash drawer.
Senior Business Development Executive
KMN Agribusiness, India
Hyderabad , India
2020.08 - 2022.10
- Used Microsoft Word and other software tools to create documents and clear communications.
- Completed duties to deliver on targets with accuracy and efficiency.
- Established strong partnerships with key stakeholders to drive business growth.
- Worked collaboratively with the marketing department to create impactful promotional materials for client pitches.
- Developed new business relationships by networking with industry professionals.
- Trained junior staff members on essential sales techniques, boosting overall team performance.
- Forecasted sales and market trends to improve business strategy.
- Researched competitor behaviour and adapted tactics to boost performance.
Front Office Associate
Marriott Resort and Spa, Jaisalmer
Jaisalmer, India
2019.08 - 2020.07
- Coordinated with other departments, facilitated seamless service delivery.
- Enhanced customer service by promptly addressing guest queries and complaints.
- Maintained up-to-date records, improved data accuracy.
- Communicated special guest requests to respective departments promptly, aimed at delivering personalised services.
- Checked in guests swiftly to minimise their waiting time.
- Facilitated early check-ins or late check-outs whenever possible to enhance guest experience.
- Managed front desk operations, ensured smooth running of daily tasks.
- Directed visitors and newcomers towards desired locations within the hotel property effectively.
- Handled cash transactions accurately, maintained financial integrity at the desk.
Front Office Associate
JW Marriott Resort and Spa, Jaipur
Jaipur, India
2018.06 - 2019.06
- Collaborated closely with housekeeping staff ensuring rooms were ready upon guest arrival.
- Responded promptly to online reviews and queries, enhancing the property's online reputation.
- Exceeded guest expectations with personalised services.
- Ensured smooth check-in and check-out procedures for enhanced guest experience.
- Managed front desk operations efficiently, creating a welcoming environment for guests.
- Participated in regular training sessions maintaining up-to-date knowledge on hotel policies and procedures.
- Maintained high standards of professionalism whilst dealing with guests for a hospitable atmosphere.
- Recorded guest account activity to produce accurate bills upon departure.
Trainee
Fairmont Hotel and Resort
Jaipur
2017.10 - 2018.03
- Assisted senior staff in data analysis tasks to inform strategic decisions.
- Assisted wait staff during busy periods for seamless service delivery.
- Enhanced customer satisfaction by greeting and escorting guests to their tables.
- Conducted inventory checks regularly, ensuring availability of necessary items.
- Maintained cleanliness in the dining area, contributing to a pleasant atmosphere.
- Updated daily specials board accurately, keeping customers informed about available options.
Education
Higher Secondary - Science
Lions Public School
India 05/2013 -
Bachelor's - Hospitality Management
NIPS School of Management
Kolkata, India 08/2016 - 08/2019
Secondary Examination -
Lions Public School
SindriSkills
- Phone and email etiquette
- Check-in and check-out procedures
- Verbal and written communication
- Time management
- Reservation management
- POS system operation
- Computer proficiency
- Problem solving
- Invoicing and billing
- Cash handling
- Communication proficiency
- Contract negotiation
- Customer Service
LANGUAGES
English Advanced (C1)
Hindi Bilingual or Proficient (C2)
Bengali Bilingual or Proficient (C2)
Certification
- Awarded twice with colleague of the month – Raffles Dubai.
- Awarded consecutively the Top Enroller for 3 months – Raffles Dubai.
- Awarded with Grooming Champion-Marriott Jaisalmer Resort and spa.
- Certified as a Departmental Trainer.
HOBBIES
Love to explore new places with family and friends, Watch new movies, Shopping for self and family
Timeline
Sales Manager
Hedge and Sachs
2025.08 - 2026.02
Front Office Agent
Raffles
2022.10 - 2025.08
Senior Business Development Executive
KMN Agribusiness, India
2020.08 - 2022.10
Front Office Associate
Marriott Resort and Spa, Jaisalmer
2019.08 - 2020.07
Front Office Associate
JW Marriott Resort and Spa, Jaipur
2018.06 - 2019.06
Trainee
Fairmont Hotel and Resort
2017.10 - 2018.03
Higher Secondary - Science
Lions Public School
05/2013 -
Bachelor's - Hospitality Management
NIPS School of Management
08/2016 - 08/2019
Secondary Examination -
Lions Public School