Jollydave Galura
Abu Dhabi,United Arab Emirates
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service Representative
TELUS INTERNATIONAL
Quezon City, Philippines
2021.05 - 2024.07
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Customer service representative
DATAGEN PHILIPPINES
Makati, Philippines
2020.10 - 2021.04
Ø Seeking Donations from Australian Customers
Ø Promoting the Charity that has been discussed
Ø Handling Aftersales
Telesales Representative
KPSG
Manila, Philippines
2020.03 - 2020.10
- Increased customer satisfaction by providing excellent customer service.
- Delivered detailed product information for increased sales.
- Secured repeat business with effective relationship management.
- Improved client retention through consistent follow-up calls.
Customer Service Representative
PILIPINAS TELESERV
Manila, Philippines
2019.10 - 2020.03
Ø Receiving Calls and Processing PSA Documents
Ø Handling Email Concern
Ø Promoting PSA Services
Customer Service Representative
CONVERGYS PHILIPPINES
Manila, Philippines
2018.08 - 2019.10
Ø Handling Calls from UK Customer
Ø Managing Concerns from the Customers Concerns of PayPal UK
Ø Promoting Paypal Service
Events Coordinator
CITY SEASONS AL HAMRA HOTEL
ABU DHABI, UNITED ARAB EMIRATES
2012.01 - 2014.06
- Increased client satisfaction by expertly coordinating and executing corporate events.
- Arranged site visits for a smoother planning process.
- Strengthened brand identity with creative event concepts and designs.
- Liaised closely with vendors to ensure high-quality service delivery.
- Developed comprehensive event plans for successful execution.
Education
Bachelor of Science - Psychology
EMILIO AGUINALDO COLLEGE
PHILIPPINES 2006.06 - 2010.04
Skills
- Customer Service
- Customer relations
- Product knowledge
- Team Leadership
- Relationship Management
Languages
English
Upper intermediate
Tagalog
Native
Affiliations
- Basketball and Chess
Timeline
Customer Service Representative
TELUS INTERNATIONAL
2021.05 - 2024.07
Customer service representative
DATAGEN PHILIPPINES
2020.10 - 2021.04
Telesales Representative
KPSG
2020.03 - 2020.10
Customer Service Representative
PILIPINAS TELESERV
2019.10 - 2020.03
Customer Service Representative
CONVERGYS PHILIPPINES
2018.08 - 2019.10
Events Coordinator
CITY SEASONS AL HAMRA HOTEL
2012.01 - 2014.06
Bachelor of Science - Psychology
EMILIO AGUINALDO COLLEGE
2006.06 - 2010.04