Summary
Overview
Work history
Education
Skills
Timeline
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JOMILYN GELERA

ABU DHABI,UAE

Summary

Dedicated restaurant crew worker, with experience of serving customers and providing excellent hospitality in fast-paced restaurant nvironments. Skilled in managing the dining room, taking orders, and ensuring customers have a positive experience. Possess excellent customer service skills and is a quick learner with a proven ability to multitask in high-pressure environments.

Overview

6
6
years of professional experience
8
8
years of post-secondary education

Work history

CREW

KFC-DAVAO
Davao City, Philippines
01.2024 - 01.2025
  • Adhered to strict hygiene practices while handling food ensuring safety at all times.
  • Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
  • Offered menu recommendations based on customer preferences improving their dining experience.
  • Supported management in administrative tasks enhancing operational efficiency.
  • Facilitated smooth flow of customers by effectively managing queues during rush hours.
  • Provided personalised customer service fostering loyalty amongst clients.
  • Resolved customer complaints quickly, restoring trust in our service quality.
  • Implemented promotional strategies to attract more customers during off-peak hours.
  • Handled high-pressure situations calmly providing solutions promptly.

Waitress

Vikings -MOA
Manila, Philippines
02.2021 - 01.2024
  • Collaborated with kitchen staff to ensure order accuracy.
  • Demonstrated excellent multitasking abilities for timely delivery of orders.
  • Maintained clean and organised dining area for customer comfort.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Managed table settings for enhanced dining experience.
  • Enhanced guest satisfaction through attentive and prompt service.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.


HOUSE KEEPING

ICON HOTEL
QUEZON CITY, PHILIPPINES
04.2019 - 01.2021
  • Performed light housekeeping tasks such as laundry and dishwashing; kept living space clutter-free.
  • Practised good housekeeping habits around work station, contributing towards maintaining a clean and organised workspace always.
  • Maintained a clean, safe environment with regular housekeeping tasks.
  • Performed housekeeping duties throughout common areas promoting an inviting atmosphere.


Education

Bachelor of Science Hotel and Restaurant Managemen -

DR. CARLOS S. LANTING COLLEGE
QUEZON CITY
06.2014 - 10.2018

High School Diploma -

DR. CARLOS S LANTING COLLEGE
QUEZON CITY
06.2009 - 03.2013

Skills

  • Customer Service
  • Teamwork
  • Time Management
  • Cleaning protocols
  • Resilience and adaptability
  • Problem-solving abilities
  • Multitasking

Timeline

CREW

KFC-DAVAO
01.2024 - 01.2025

Waitress

Vikings -MOA
02.2021 - 01.2024

HOUSE KEEPING

ICON HOTEL
04.2019 - 01.2021

Bachelor of Science Hotel and Restaurant Managemen -

DR. CARLOS S. LANTING COLLEGE
06.2014 - 10.2018

High School Diploma -

DR. CARLOS S LANTING COLLEGE
06.2009 - 03.2013

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JOMILYN GELERA