

Customer-focused logistics professional with 8+ years of experience in air and ocean freight forwarding, customer service, pricing, and supply chain operations.
Experienced in managing customer accounts, preparing quotations, coordinating import/export shipments, resolving customer issues, and ensuring excellent service delivery. Strong background in commercial support, shipment visibility, KPI reporting, and cross-functional collaboration using CargoWise, SkyCargo, CALOGI, and Dubai Trade.
Customer Care & Account Management
Air & Ocean Freight
Import/Export Operations
Freight Quotations & Pricing
Shipment Tracking
Customer Retention
Claims Resolution
CargoWise
SkyCargo
CALOGI
Dubai Trade
KPI Reporting
SOP Development
Advanced Excel