Summary
Overview
Work history
Education
Skills
LINKS
Timeline
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JON MARLON D. BALBUENA

JON MARLON D. BALBUENA

Dubai,United Arab Emirates

Summary

Customer-focused logistics professional with 8+ years of experience in air and ocean freight forwarding, customer service, pricing, and supply chain operations.

Experienced in managing customer accounts, preparing quotations, coordinating import/export shipments, resolving customer issues, and ensuring excellent service delivery. Strong background in commercial support, shipment visibility, KPI reporting, and cross-functional collaboration using CargoWise, SkyCargo, CALOGI, and Dubai Trade.

Overview

4
4
years of post-secondary education
9
9
years of professional experience

Work history

Operations and Pricing Executive - Commercial

Nippon Express Middle East
Dubai, United Arab Emirates
2024.08 - 2026.01
  • Manage assigned customer accounts and act as the primary point of contact.
  • Prepare competitive air and ocean freight quotations, contributing to monthly revenue growth and customer retention.
  • Coordinate end-to-end import/export shipments and monitor shipment milestones.
  • Build relationships with customers, vendors, airlines and overseas offices.
  • Resolve operational issues proactively and improve customer satisfaction.
  • Develop Excel automation tools and train new staff; create SOPs.

Operations Executive - Commercial

Nippon Express Middle East
Dubai, United Arab Emirates
2024.01 - 2024.07
  • Managed end-to-end ocean and air import/export operations, including cargo booking, delivery and collection.
  • Handled cross trade and Sea + Air shipments, ensuring smooth coordination between all parties involved.
  • Utilized SkyCargo (EK) and CALOGI systems to execute and monitor air export operations.
  • Navigated Dubai Trade to process delivery order collections and validate HS codes and Importer/Exporter codes.
  • Monitored and tracked shipments on daily basis to ensure timely movement and proactive issue resolution.
  • Ensured accurate and timely issuance of invoices for each shipment in line with agreed terms and documentation.

Customer Service Administrator

Gulf Agency Company
Dubai, United Arab Emirates
2022.04 - 2023.12
  • Primary contact for customer inquiries via phone and email.
  • Coordinated daily with the key customer (Nestlé) to align processes, resolve operational issues, and provide Goods Received reports.
  • Applied for in/out DWC gate passes for containers and trucks, ensuring compliance with site access requirements.
  • Managed GRNs, inbound and outbound planning and regulatory coordination with Dubai Municipality
  • Generated warehouse KPIs to support performance monitoring and reporting.

Process Expert

Maersk Global Service Centre
Manila, Philippines
2020.11 - 2021.12
  • Act as 4th Party Logistics (4PL) Import representative for Procter & Gamble (P&G) Japan, overseeing end-to-end shipment visibility.
  • Conducted troubleshooting and investigations for escalated logistics issues using methods such as 5 Whys and root cause analysis.
  • Prepared the monthly Key Performance Indicator (KPI) report to summarize logistics performance and support continuous improvement.

Process Specialist

Compliant Business Processing Manila
Manila, Philippines
2018.07 - 2020.10
  • Daily creation and registration of Purchase Orders into Cargo Wise system.
  • Maintain KPI/Service Level Agreement to ensure 100% accuracy of all data entries.
  • Registration of new Suppliers into Cargo Wise system.
  • Ensure timely and accurate issuance of shipping documents for Import/Export (Commercial Invoice, Packing List, Master/House Bill of Lading, Certificate of Origin).

International Supply Chain Analyst

DHL Global Forwarding
Pasay, Metro Manila, Philippines
2017.02 - 2018.06
  • Prepared SOPs, shipment plans and U.S. ISF filings.
  • Ensured accurate documentation and process compliance.

Education

Bachelor of Science in Business Administration - Customs Administration

Lyceum of the Philippines University
Manila, Philippines
2011.06 - 2015.10

Skills

    Customer Care & Account Management

    Air & Ocean Freight

    Import/Export Operations

    Freight Quotations & Pricing

    Shipment Tracking

    Customer Retention

    Claims Resolution

    CargoWise

    SkyCargo

    CALOGI

    Dubai Trade

    KPI Reporting

    SOP Development

    Advanced Excel

LINKS

LinkedIn: https://www.linkedin.com/in/jon-marlon-balbuena-36965716/

Timeline

Operations and Pricing Executive - Commercial

Nippon Express Middle East
2024.08 - 2026.01

Operations Executive - Commercial

Nippon Express Middle East
2024.01 - 2024.07

Customer Service Administrator

Gulf Agency Company
2022.04 - 2023.12

Process Expert

Maersk Global Service Centre
2020.11 - 2021.12

Process Specialist

Compliant Business Processing Manila
2018.07 - 2020.10

International Supply Chain Analyst

DHL Global Forwarding
2017.02 - 2018.06

Bachelor of Science in Business Administration - Customs Administration

Lyceum of the Philippines University
2011.06 - 2015.10
JON MARLON D. BALBUENA