Jonalyn Madriaga
Assistant Operation Manger
Dubai
Summary
In 14 years of experience in Hospitality Industry an eye for quality details and effective communication skills with analytical thinking. Problem-solving and decision making and commitment to achieve goals. Disciplines that will reflect and complement the highest standards of the company. Achieving 100 % of cleanliness and Top result score in associates survey with 45 employees.
Overview
13
13
years of professional experience
2
2
years of post-secondary education
Work History
Asst. Operation Manager
FILCORE Cleaning & Technical Services/FHM
Dubai
10.2021 - Current
- Managing the daily task and activities
- Directly lead, supervise, and responsible for the housekeeping staff
- Handled daily operations
- Enhanced employee management by developing schedules, tracking time and administering payroll.
- Leveraged fair evaluation processes, employee reviews and staff mentoring to drive performance and job satisfaction at all levels.
- Email Corresponding with the Department and Guest Inquiry
- Coaching the employees on the cleaning standard procedure before deploying in the hotels, apartments, villas, hospitals and etc.
- Auditing Sales Payment and Invoices, LPO, and Purchase Expenses Monthly
- Supervise the Team Leader with daily task.
- Monitoring, Evaluate, Budgeting, Costs, and Project Invoices
- Maintaining the List of the Department Expenses according to the Budget
- Monitoring the Cleaning Chemical and Cleaning Equipment
- Meeting with the client about the proposed project
- Carrying out the Annual Maintenance Contract for both Cleaning and Technical Services
- Prepared annual budgets with controls to prevent overages.
- Create and Computing the Quotation
- Assisting the Human Resource Department for the recruitment and selection of housekeeping employees
- Follow the Company guidelines when recruiting and use a competency, based approach to selecting employees
- Conduct staff performance review
- Reporting to the Operation Manager and Company Owner
- Key Achievements: Closed deal of Annual Maintenance Contract (AMC) with 5 properties in 5- Stars Hotels in Dubai for Manpower Supply and Closed deal of 20 approved quotations from the clients.
- Monitored employee productivity and optimized procedures to reduce costs.
Coordinator / Department In- Charge
Le Meridien Mina Seyahi Beach Resort and Water Park
Dubai
10.2016 - 10.2021
- Gathered and organized materials to support operations.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Presenting report of daily briefing with the Director of Rooms, Front Manager, Chief Concierge, Reservation Manager & Service Express Team.
- Certificate of Appreciation 2019 Housekeeping Appreciation (Awarded 12th September 2019)
- Certificate of Recognition for “Best Team Spirit & Participation in Inter-Hotel Competition”
- Awarded - Mina Moment Employee Month of May 2019
- Completed A Programme of training and assessment which concluded in Chemical Safety & Usage Training
Senior Team Leader (Pre-Opening Team)
Damac Properties – THE DAMAC MAISON
Dubai
10.2014 - 03.2015
- Received and processed stock into inventory management system.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Created plans and communicated deadlines to complete projects on time.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
Supervisor/ Team Leader
Millennium Plaza Hotel Sheik Sayed
Dubai
06.2015 - 06.2016
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Defined operational metrics to evaluate efficiency of processes and procedures.
- Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
- Evaluated employee performance and coached and trained to improve weak areas.
- Conducted routine inspections to check quality and compliance with established specifications.
- Monitored workflow to improve employee time management and increase productivity.
Coordinator
The Westin Mina Seyahi Beach Resort & Marina
Dubai
10.2008 - 10.2013
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Used job-related software to draft and finalize written correspondence and documentation.
- Coordinated with human resources department to handle payroll and personnel databases.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Handled incoming and outgoing shipping and receiving activities.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Utilized proactive communication abilities to resolve employment-related disputes.
- Completed bi-weekly payroll for 75 employees.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using software.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
01.2015 - 01.2016
- Certificate Awarded for Managing Colleagues Performance Training Programme
Education
Associate of Arts - Hotel And Motel Management
PEII
Iloilo City, Philippines 06.1998 - 05.2000
Skills
Executive team leadership
Strong Leadership Skills
Dedicated to Customer Satisfaction and a Great Customer Experience Strong communication skills
Creating and presenting ideas, reports, P & L & Budget
Ensuring Guest and Employee Satisfaction
Timeline
Asst. Operation Manager
FILCORE Cleaning & Technical Services/FHM
10.2021 - Current
Coordinator / Department In- Charge
Le Meridien Mina Seyahi Beach Resort and Water Park
10.2016 - 10.2021
Supervisor/ Team Leader
Millennium Plaza Hotel Sheik Sayed
06.2015 - 06.2016
01.2015 - 01.2016
Senior Team Leader (Pre-Opening Team)
Damac Properties – THE DAMAC MAISON
10.2014 - 03.2015
Coordinator
The Westin Mina Seyahi Beach Resort & Marina
10.2008 - 10.2013
Associate of Arts - Hotel And Motel Management
PEII
06.1998 - 05.2000