Jonalyn Opema
Dubai
Summary
Dedicated and results-driven professional with over 13 years of extensive experience as a branch head in a reputable visa consultancy firm with branch offices in the Philippines, Middle East and Singapore. Demonstrated in team leadership and achieving business objectives. Proven ability to manage complex operations while ensuring exceptional customer service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Head
Care Center Management Services
12.2023 - 03.2024
- Monitored operations to keep processes aligned with targets and matching forecasts.
- Oversaw day-to-day functioning of operation.
- Controlled expenses and allocated financial resources to reach budget goals.
- Kept organisation in compliance with regulations and internal requirements.
- Conducted customer feedback surveys to improve service levels.
- Organized Events and meetings.
- Completed audits and checklists to achieve regulatory compliance.
- Oversaw complete sales cycle process from prospecting through contract negotiations and close.
Branch Head
Pinoycare Visa Center Inc.
01.2011 - 06.2022
- Managed the day-to-day operations of the branch, including staff supervision
- Provided leadership and guidance to team members in order to maximize performance and productivity
- Monitored daily operations in order to ensure adherence to established standards
- Reviewed employee job performance and contribution during performance appraisal
- Managed organizational and documentation compliance procedures within branch
- Recruited staff members and oversaw training programs.
Education
Certificate of Completion - Caregiving NC II
Bright Horizons Caregiver Training Hub
2023
Bachelor of Science (B.S.) in Business Administration -
Bukidnon State University
03.2005
Skills
- Staff Supervision
- Event Planning
- Attention to Detail
- Team Player
- Excellent Work Ethic
- Staff Recruitment
- Client Relationship Management
- Multitasking Abilities
Certification
- Standard First Aid and CPR for Child and Adult, Bright Horizons Caregiver Training Hub and Technical School Inc., 2023
- Basic Occupational Safety and Health Training Course, Department of Labor and Employment, 2015
Timeline
Branch Head
Care Center Management Services
12.2023 - 03.2024
Branch Head
Pinoycare Visa Center Inc.
01.2011 - 06.2022
Certificate of Completion - Caregiving NC II
Bright Horizons Caregiver Training Hub
Bachelor of Science (B.S.) in Business Administration -
Bukidnon State University
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