Jonathan Arpan

With an incredibly quick payment method, Qlub is elevating the dine-in experience to a new level. Everyone has gone through the frustrating 20 minutes of waiting while waiting for the bill.

With Qlub, payment is as quick as ten seconds by simply scanning a QR code, clicking to pay, and leaving. Even without the need to download an app, all of this is achievable. Additionally, splitting the check with pals at a restaurant has never been simpler.

• Analyzed data and metrics to identify areas of improvement in operational performance.
• Provided ongoing training to team members, enhancing skillsets and overall productivity.
• Reduced operational costs through effective resource allocation and management.
• Dealing with Logistics And Supply Chain Company's like Careem Delivery.

TOMMY HILFIGER is one of world's leading designer lifestyle brands and is internationally recognized for celebrating essence of classic American cool style.

• Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
• Organizing products in shelves and maintain store visual appeal, engage customers and promote specific merchandise.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Prepared merchandise for sales floor by pricing or tagging.
• Managed efficient cash register operations.
• Engaged with customers to build rapport and loyalty.

iMile Delivery Services is an emerging start-up in Middle East and has a team of experts from multiple industries ranging from e-commerce, last-mile delivery, cloud technology to warehousing and fulfilment.

• Worked in warehouse department, where products were related to Amazon, Noon, Club Factory, Shein. etc.
• Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
• Moved products of all sizes using overhead cranes, forklifts and other equipment, consistently meeting challenging performance goals.
• Maintained safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Accelerated order processing times during peak periods through effective time management strategies and prioritizing tasks based on urgency.
• Packed, secured, labeled and applied postage to materials to prepare items for shipment.

• Worked in marketing department, and following project was given to me, project life cycle of 8 P's of service marketing.
• 8 P's of service marketing in Jemi Cluster are Product, Price, Place, Promotion, People, Process, Physical evidence, Productivity and Quality.
• In that scenario, software company has to focus on all aspects of service marketing mix. Identifying service gap in all 8 P's of service marketing is part of the strategy of Jemi Cluster to improve its overall service to clients who buy software from their company.