JONATHAN BBOSA
Food & Beverage Surpervisor
Dubai
Summary
Astute supervisor dedicated to comprehensive leadership for cutting costs and maximizing quality. Great multitasker with training in hospitality management and extensive experience in food service. Committed to enhancing customer experiences while cutting overall costs.
Overview
5
5
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
Food and Beverage Supervisor
CALIFORNIA PIZZA KITCHEN _MALL OF THE EMIRATES
DUBAI
04.2022 - Current
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Worked with qualified chef to diversify menu with new offerings.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Controlled food costs and managed inventory.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Monitored food preparation, production, and plating for quality control.
Sales Associate
SHARIEF STORES _DUBAI MALL
Dubai
08.2021 - 02.2022
- Engaged with customers to build rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations..
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Listened to customer needs and desires to identify and recommend optimal products.
Barista
ARCADIA SUITES
KAMPALA
01.2019 - 11.2020
- Cleaned counters, machines, utensils, and seating areas daily.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Maintained regular and consistent attendance and punctuality.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Explained beverage preparation and offered samples to help customers choose ideal items.
Education
Hospitality Management -
BRIGHT FUTURE INSTITUTE
Dubai_UAE 01.2023 - 08.2023
High School Diploma -
St.henrys College
Kampala Uganda 05.2017 - 04.2019
Skills
Planning and Coordination
creating new idaels
I love being creative and innovative most especially in new environments.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Hospitality Management -
BRIGHT FUTURE INSTITUTE
01.2023 - 08.2023
Food and Beverage Supervisor
CALIFORNIA PIZZA KITCHEN _MALL OF THE EMIRATES
04.2022 - Current
Sales Associate
SHARIEF STORES _DUBAI MALL
08.2021 - 02.2022
Barista
ARCADIA SUITES
01.2019 - 11.2020
High School Diploma -
St.henrys College
05.2017 - 04.2019
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