Jonathan D'Souza
Al Karama,UAE
Summary
Accomplished professional in restaurant and catering management with a focus on team leadership and training. Expertise in logistics and supply chain management, ensuring compliance with food safety and hygiene standards. Proven success in business development and revenue growth through effective cost control, inventory optimization, and market research. Strong skills in customer relationship management and communication, enhancing marketing strategies within the hospitality sector.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work history
Restaurant Manager
Gypsy Chinese Restaurants
Bur Dubai, Dubai
11.2025 - 03.2026
- Trained new team members, enhanced service quality.
- Implemented new menus, improved dining experience.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
- Innovated promotional strategies, raised brand awareness in local community.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
- Played integral part in inventory management, minimising food waste.
- Cultivated a positive work environment by fostering team spirit amongst staff.
- Conducted regular inspections for adherence to food hygiene norms and standards.
Restaurant Manager
Oregano Restaurant's, Dubai
Dubai, United Arab Emirates
10.2021 - 08.2025
- Managing and motivating staff to ensure smooth day-to-day restaurant operations.
- Designed and introduced low-cost digital marketing strategy with maximum online reach and improved engagement.
- Supervised logistics operations across outlets, including pick-up/drop strategy, fleet management, vehicle maintenance, and rider deployment.
- Administered Locator app for cars and bikes to track performance, delivery efficiency, and downtime.
- Maintained strong expertise in aggregator platforms (Talabat, Deliveroo, Noon, Careem) ensuring optimal ratings, reduced order delays, and faster dispatch/rider arrival times.
- Oversee inventory control, purchase requirements, Dubai Municipality compliance, and monthly reports.
- Actively monitored competitor performance and implemented strategies to maintain market advantage.
- Expertise in Restaurant & Catering Operations Management, Team Leadership, Staff Training & Employee Motivation.
- Specialized in Food Safety Standards, HACCP & Hygiene Compliance.
- Proven ability in Business Development, Revenue Growth & Sales Strategy.
- Skilled in Cost Control, Budgeting, Inventory Optimization.
- Strong experience in Market Research, Competitor Benchmarking & Trend Analysis.
- Focused on Customer Relationship Management (CRM) & Guest Experience Enhancement.
- Created team building initiatives to encourage upselling and meet revenue targets.
- Liaised effectively with all departments, ensured seamless operation flow from kitchen to tables.
Restaurants Supervisor
Biryani Express Restaurant
International city , Dubai
01.2017 - 12.2019
- Resolved guest complaints promptly, ensuring positive customer experiences.
- Maintained compliance with Dubai Municipality hygiene and safety standards.
- Supervised restaurant cleanliness, stock control, staff performance, and recruitment.
- Managed reporting: wastage, breakage, petty cash, checklists, and monthly summaries.
- Basic Skills Gained: Team Coordination, Customer Service, Food Safety & Hygiene Standards, Staff Training, and Operational Efficiency.
- Established effective communication channels between front and back of house teams for smoother operation.
- Ensured smooth operation by effectively managing all front of house staff.
Butler Service
ITC Maratha Hotel, Mumbai, India
International Airport, Anderi, Mumbai, India
2015.04 - 2016.10
- Delivered personalized butler services for VIP guests, including F&B, bar management, and in-room services.
- Coordinated with housekeeping for room setup, guest requests, and premium service standards.
- Assisted with guest luggage, packing/unpacking, and tailored experiences.
- Received 10+ Appreciation Letters for Delivering outstanding guest satisfaction.
- Managed breakfast services, Happy hours in bar lounge, Business meeting service
Education
Bachelor of Hospitality Management - Hospitality Management
St. John College of B.sc in Hospitality
Palghar, India 2012.04 - 2015.06
High School Diploma - Math's & IT
Nirmala college of Art & Commerce
Mumbai, India 2010.03 - 2012.05
High School Diploma - Mumbai University
Holy Cross Convent School
Mumbai, India 2009.06 - 2010.06
Skills
- Restaurant and catering management
- Team leadership and training
- Logistics and supply chain management
- Food delivery platform expertise
- Food safety and hygiene compliance
- Business development and revenue growth
- Cost control and inventory optimization
- Market research and trend analysis
- Customer relationship management
- Promotion and upselling techniques
- Communication excellence
- Restaurant marketing strategies
LANGUAGE
English
Master or proficient
C2
Hindi
Master or proficient
C2
Konkani
Master or proficient
C2
PERSONAL INFO/ACHIEVEMENTS
- Date of Birth: 23 May 1994
- Nationality: Indian
- Visa Status: Cancellation
- Passport No.: C9570991
- Marital Status: Married
- Basic Food Safety Certification
- Person In-Charge Certification - Valid June 2027
Affiliations
- Playing Football
- Listening music
- Watching movies
Accomplishments
Played Football for MBDF (District Level)
Over 10 Guest Appreciation Letters – ITC Maratha, Mumbai
Timeline
Restaurant Manager
Gypsy Chinese Restaurants
11.2025 - 03.2026
Restaurant Manager
Oregano Restaurant's, Dubai
10.2021 - 08.2025
Restaurants Supervisor
Biryani Express Restaurant
01.2017 - 12.2019
Butler Service
ITC Maratha Hotel, Mumbai, India
2015.04 - 2016.10
Bachelor of Hospitality Management - Hospitality Management
St. John College of B.sc in Hospitality
2012.04 - 2015.06
High School Diploma - Math's & IT
Nirmala college of Art & Commerce
2010.03 - 2012.05
High School Diploma - Mumbai University
Holy Cross Convent School
2009.06 - 2010.06