Jonathan Peter
Dubai
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. A fast learner who enjoys taking on and completing new projects.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
DELANO, Dubai. Pre Opening.
09.2024 - Current
- Created a welcoming atmosphere by greeting guests warmly at luxury hotel.
- Managed phone inquiries, directing calls to appropriate departments efficiently.
- Coordinated guest check-in and check-out processes to streamline operations.
- Maintained accurate records of reservations and guest information using hotel management software.
- Provided information on hotel services and local attractions to enhance guest experience.
- Collaborated with team members to resolve guest issues, improving service delivery.
- Ensured organized and presentable front desk area throughout operational hours.
- Resolved customer complaints promptly following established protocols.
Front Desk Agent/Acting Supervisor
SWISSOTEL ALMUROOJ
Dubai
01.2022 - 05.2024
- Used internal software to process reservations, check-ins and check-outs.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Educated guests on hotel security features and instructed on important information regarding safety processes and procedures.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Front Desk Supervisor
RADISSON BLU, YAS
Abu Dhabi
03.2020 - 12.2022
- Supervised Guest Service Staff, ensuring prompt assistance with service issues and complaints.
- Provided exemplary customer service while mentoring team members to exceed hospitality expectations.
- Answered inquiries regarding hotel services through incoming calls.
- Inspected lobby and hotel areas for cleanliness and organization.
- Managed reservations and facilitated check-in and check-out processes for guests.
- Utilized suggestive selling techniques to enhance room occupancy and revenue.
- Maintained a friendly, cheerful demeanor to promote a welcoming atmosphere.
- Courteously responded to inquiries from potential guests and processed reservations.
Front Desk Agent
RADISSON BLU, YAS
Abu Dhabi
05.2016 - 03.2020
- Always greet guests in a friendly and professional manner according to Hotel's standards.
- Engage each guest as a unique individual, and listen attentively to their requests.
- Perform accurate check-ins and check-outs of guests daily.
- Answer the telephone in a timely and professional manner.
- Make reservations over the phone and in person.
- Responsible for a cash float throughout your shift and ensuring it balances correctly at the end of shift.
Reservations Agent
RADISSON BLU
Abu Dhabi
06.2015 - 05.2016
- Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
- Processes reservations from the sales office, other hotel departments, and travel agents.
- Knows the type of rooms available as well as their location and layout.
- Knows the selling status, rates, and benefits of all packages plans.
- Knows the credit policy of the hotel and how to code each reservation.
- Prepares letters of confirmation.
- Communicates reservation information to the front desk.
- Processes cancellations and modifications and promptly relays this information to the front desk.
- Understands the hotel's policy on guaranteed reservations and no-shows.
Front Desk Doorman
RADISSON BLU
Abu Dhabi
09.2013 - 04.2015
- Responsible for greeting guests in a courteous manner, and anticipating their needs, in order to make their stay as enjoyable as possible.
- In depth knowledge of verifying and recording pertinent guest information.
- Ensuring that uninvited guests do not enter the hotel premises during high profile or sensitive events.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Responded quickly to emergency situations to assess and deflect issues.
Education
Logas, Nigeria.
WAEC
Logas, Nigeria.05-2008
School leaving Certificate - LAGOS
OGBA PRIMARY SCHOOL
LAGOS08.2001
Skills
- Conflict resolution
- Data confidentiality
- Customer assistance and interaction
- Teamwork
- Leadership
- Communication skills
- Computer literacy
- Front desk management
Hobbies and Interests
- Reading
- Listening to music
- Soccer
- Travelling
References
On Request
Timeline
Front Desk Receptionist
DELANO, Dubai. Pre Opening.
09.2024 - Current
Front Desk Agent/Acting Supervisor
SWISSOTEL ALMUROOJ
01.2022 - 05.2024
Front Desk Supervisor
RADISSON BLU, YAS
03.2020 - 12.2022
Front Desk Agent
RADISSON BLU, YAS
05.2016 - 03.2020
Reservations Agent
RADISSON BLU
06.2015 - 05.2016
Front Desk Doorman
RADISSON BLU
09.2013 - 04.2015
Logas, Nigeria.
WAEC
School leaving Certificate - LAGOS
OGBA PRIMARY SCHOOL