JONATHAN REY
Abu Dhabi
Summary
With strong focus on teamwork, communication, and problem-solving, I bring reliable and adaptable approach to any task. Experience in customer service has developed my attention to detail and ability to manage time effectively. Eager to learn and contribute, I am ready to support daily operations and ensure smooth workflow, while maintaining positive attitude and professionalism. Strong organizational and analytical skills with special expertise in data management, analysis and communication.
Overview
3
3
years of professional experience
Work History
RIDES OPERATOR / TECHNICAL & IT ASSISTANT
SPARKYS
Abu Dhabi
07.2024 - Current
- Performs the daily inspections before opening for basic faults or damage.
- Report any technical issues to the maintenance team and assist them.
- Keep the ride area clean and sanitize
- Operate control panels to start, stop and manage rides.
- Monitor rides and ensure all is functioning correctly.
- Greet guests and gives instruction clearly on how to ride safely.
- Handle complains/concerns politely and professionally.
- Assist with basic computer troubleshooting and office technical issues as needed
- Provide support for computer related issues in the office
- Communicate with Supervisors and Emergency Teams
- Keep logs or reports of operations, incidents and inspections
IT SUPPORT ASSISTANT
MERZCI BREADS AND PASTRIES
Bacolod City, Negros Occidental, Philippines
08.2023 - 01.2024
- Provided technical support for hardwares, software & network issues.
- Support setups for Accounts, passwords and access permissions
- Checking and repairing printers, refilling ribbon cartridge/ink.
- Monitoring and changing the Ups battery backup.
- Answering phone calls from all branches & records all issues from all branches and making solutions.
- Updating of the records in excel (in and out of the computer items) Input data and update data in company system
- Install, configure, and update operating systems & application
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- For equipment maintenance, coordinates repairs or replacements when needed.
Education
Bachelor of Science - Information Technology
Kabankalan Catholic College
Negros Occidental, Philippines01-2023
Skills
- Ride operation
- Technical support, Equipment maintenance & troubleshooting
- Guest interaction
- Responsibility and Alertness for Safety
- Technical understanding
- Strong communication skills
- Team collaboration & positive attitude
Timeline
RIDES OPERATOR / TECHNICAL & IT ASSISTANT
SPARKYS
07.2024 - Current
IT SUPPORT ASSISTANT
MERZCI BREADS AND PASTRIES
08.2023 - 01.2024
Bachelor of Science - Information Technology
Kabankalan Catholic College