JORDAN LUD DELA CRUZ
Summary
Dedicated professional with a strong foundation in customer service across various hospitality roles. Delivers excellence in guest relations, fostering positive interactions and resolving concerns effectively. Committed to enhancing team performance and ensuring customer satisfaction.
Overview
11
11
years of professional experience
Work History
Waiter
Cipriani
10.2025 - 04.2026
- Deliver professional and attentive service to guests in a busy restaurant environment.
- Take accurate food and beverage orders and ensure timely service.
- Explain menu items and daily specials to guests.
- Maintain clean and properly set tables following restaurant service standards.
- Coordinate with kitchen and bar team to ensure smooth and efficient service.
- Supported team members during peak hours to ensure efficient service.
- Handle guest concerns professionally to maintain high customer satisfaction.
- Process bills and payments accurately.
Waiter
Boston Pizza Restaurant and Sports Bar
05.2024 - 01.2025
- Greeted guests and escort them to their tables.
- Presented menu and explained food varieties and specials.
- Took food and beverage orders accurately.
- Served food and drinks in a timely manner.
- Ensured tables were clean and properly set.
- Handled customer requests and resolved complaints professionally.
- Processed bills and payment.
Supervisor
The Inventing Room Restaurant LLC
06.2018 - 12.2023
- Demonstrated full knowledge of all menu items, contents, and preparation methods to provide suggestions based on customer preference.
- Greeted and seated guests to establish prompt, high-quality service.
- Optimized customer experience, serving each guest with a sincere, positive, and enthusiastic attitude.
- Consulted with customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Processed cash, credit card and voucher payments using POS terminals.
- Facilitated smooth operations by keeping bar area well-stocked throughout each shift.
- Made product recommendations to customers based on preference, food pairings and special promotions.
- Uphold high standard of cleanliness in all work areas to comply with health and safety regulations.
- Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.
Waiter
Galito's Restaurant LLC
10.2016 - 11.2017
- Greet customers and hand out menus.
- Take meal and beverage orders from customers and place these orders in the kitchen.
- Make menu recommendations and inform patrons of any specials.
- Deliver meals and beverages to tables when they have been prepared.
- Check that customers are satisfied with their meal.
- Prepare the bill for tables when requested.
- Cash up bills and ensure that the correct amount has been paid.
- Administer change to tables if needed.
Waiter
Rasa Sayang Restaurant LLC
02.2015 - 09.2016
- Training new team members.
- Allocating daily jobs and workloads.
- Acting as a resource for other staff members.
- Managing team performance and progress.
- Helping with promotional events.
- Reporting to senior restaurant manager.
- Taking action to correct staff shortcomings.
- Managing and monitoring staff attendance.
- Doing and submitting sales report to the manager.
- Responsible for some banking transactions.
Education
Bachelor of Industrial Technology - Food Service Management
Pangasinan State University
Lingayen, Pangasinan, PhilippinesSkills
- Customer service skills
- Guest Relations and Hospitality
- Hospitality and Management
- Able to work under pressure
- TSI Quality Services Person-in-Charge Level 3
- Certified Liquid Nitrogen Health and Safety Handling
- Highfields Qualification Emergency First Aider
Languages
English
Bilingual or Proficient (C2)
Persian
Upper intermediate (B2)
tagalog
Bilingual or Proficient (C2)
Timeline
Waiter
Cipriani
10.2025 - 04.2026
Waiter
Boston Pizza Restaurant and Sports Bar
05.2024 - 01.2025
Supervisor
The Inventing Room Restaurant LLC
06.2018 - 12.2023
Waiter
Galito's Restaurant LLC
10.2016 - 11.2017
Waiter
Rasa Sayang Restaurant LLC
02.2015 - 09.2016
Bachelor of Industrial Technology - Food Service Management
Pangasinan State University