JORGE ABULAG
Sharjah,UAE
Summary
Detail-oriented professional with extensive experience in account reconciliation, bank reconciliation, and inventory reconciliation. Proficient in managing accounts receivable and conducting thorough audits. Demonstrates strong skills in sales and customer service, with advanced knowledge of MS Office, QuickBooks, ARS.Net, Oracle, BSCS, CRM Siebel, and DSP. Committed to leveraging expertise to enhance financial accuracy and operational efficiency within a dynamic organisation.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Branch Operations and Accounting Officer
Union Galvasteel Corp.
Iloilo, Philippines
07.2010 - 09.2014
- Able to get two (2) promotions e.g. Credit Analyst and Marketing Officer
- Ensured smooth running of daily operations, thus improving overall productivity.
- Implemented cost-saving measures for reduction in overhead expenses.
- Trained and mentored junior staff to enhance team performance.
- In-charged the overall branch operations on the side of Credit and Finance
- Recorded 40-60% higher annual sales
- Sales & Marketing: In-house sales when marketing personnel not around, sales order-delivery-sales invoice validity checking.
- Accounting: Warehouse funds for operation - vouching, checking, liquidation and replenishment; operating income and other financial reports to every sales personnel and the branch in general;
- Credit and Accounts Receivable: Credit policy compliance to every sales order and withdrawal, accounts receivable reconciliation and adjustments, billing and statement of accounts and collection, account analysis: aging, past due, collection period and efficiency.
- Treasury: Cashiering - receiving, safekeeping, documentation, post-dated checks monitoring and bank deposits, daily cash position report.
- Inventory: Daily inventory report, stock saleability, classification and disposal; stock transfers: incoming and outgoing stocks, inventory movement reconciliation and adjustments.
Inbound Sales Executive
Aegis People Support
Cebu, Philippines
10.2009 - 05.2010
- Performed inbound telemarketing
- Negotiated clients to retain its membership and subscription; resolved their complaints to save the account from cancellation
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Completed duties to deliver on targets with accuracy and efficiency.
Internal Auditor
Save 'n Earn Sales Inc.
Bohol, Philippines
01.2009 - 08.2009
- Got promotion from staff to team leader after 3 months
- Scheduled field branch audits, supervised audit staff on their respective function, submitted audit review and recommendations
- Completed latest audit reports on time and 60% back logs were updated
- Developed and implemented new audit strategies, enhancing operational efficiency.
- Collaborated with management in developing remediation plans to follow audits, strengthening internal controls.
- Presented audit results to senior leadership, providing insights into areas needing improvement.
- Streamlined processes by identifying inefficiencies in current systems.
Store Manager
Du EITC (Ipay for All LLC)
Dubai, UAE
01.2021 - 01.2025
- Managed the overall store operation in major aspects such as sales, customer service, accounting and finance
- Maintained and surpassed the required minimum store KPIs such as 95% on sales quantity and 85% on sales quality
- Recorded the highest achievement of 145% on sales quantity and 100% on sales quality
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Established clear budgets with sound controls to keep business operating with optimum finances.
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
Store In-charge
Du EITC (Ipay for All LLC)
Dubai, UAE
01.2017 - 12.2020
- Supervise the daily sales operation on per shift basis and monitor targets are achieved
- Maintain and monitor the average customer waiting time - queue management - ensure the adherence to the allowable maximum 15 minutes waiting time
- Review customer's account history so to perform preventive measures against delinquency that impact staff incentive scheme
- Prepare materials for weekly and monthly reports and presentation
- Evaluate and assess staff periodic sales performance and work behaviour
- Initiate daily briefings on general operation updates and staff motivation
- Account the daily sales and financial related transactions and pertinent reports
- Reconcile and consolidate the daily, weekly and monthly inventory ins and outs
- Monitor and consolidate all the lost sales opportunities and system issues daily, weekly and monthly basis
- Perform validation on all consumer and business documents collected from customers
- Render customer service to resolve complaints and disputes, ensure SLA is achieved
Sales Executive
Du EITC (Ipay for All LLC)
Sharjah, UAE
12.2014 - 01.2017
- Awarded as the highest TNPS score on 'Customer First' program
- Acquired Certificates for 3-segment trainings all in one year
- Recorded highest sales at 70% above target
- Performed prospecting and negotiation on consumer mobile sales i.e.
- Prepaid and postpaid SIM cards, mobile phone and device instalment plans
- Performed prospecting and negotiation on consumer fixed services i.e.
- Home internet, landline and TV services
- Performed prospecting and negotiation on enterprise mobile sales i.e.
- Small medium enterprise (SME) accounts, corporate government and large enterprise (MPR) accounts
- Performed customer service to resolve complaints and various disputes, ensure SLA
- Performed administrative functions when required
Education
Bachelor of Science - Accountancy
BIT International College
Bohol, Philippines 06.2004 - 01.2009
Skills
- Account Reconciliation
- Bank Reconciliation
- Inventory Reconciliation
- Accounts Receivable
- Auditing
- Sales & Customer Service
- MS Office
- QuickBooks
- ARSNet
- Oracle
- BSCS
- CRM Siebel
- DSP
Languages
Filipino/Tagalog
Fluent
English
Advanced
Accomplishments
Champion - Oratorical Competition Provincial Level Bohol, Philippines
UGC Personality Development Program NCR, Philippines
UGC Management Development Program NCR, Philippines
Defensive & Safety Driving Iloilo, Philippines
Du EITC Consumer Mobile Dubai, UAE
Du EITC Consumer Fixed + FNL Dubai, UAE
Du EITC SME Corporate Mobile Dubai, UAE
Du EITC Large & Government ENT-MPR Mobile Dubai, UAE
Du Retail Sales Executive – Develop. Program Du University, UAE
Du EITC Highest TNPS Score 2016 Dubai, UAE
Du EITC Best Enterprise Sales Performance 2017 Dubai, UAE
References
References available upon request.
Timeline
Store Manager
Du EITC (Ipay for All LLC)
01.2021 - 01.2025
Store In-charge
Du EITC (Ipay for All LLC)
01.2017 - 12.2020
Sales Executive
Du EITC (Ipay for All LLC)
12.2014 - 01.2017
Branch Operations and Accounting Officer
Union Galvasteel Corp.
07.2010 - 09.2014
Inbound Sales Executive
Aegis People Support
10.2009 - 05.2010
Internal Auditor
Save 'n Earn Sales Inc.
01.2009 - 08.2009
Bachelor of Science - Accountancy
BIT International College
06.2004 - 01.2009
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