Jornadette Hermogenes
Dubai
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction.
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Receptionist
Golden Ladies Spa/Salon Dubai
01.2023 - 10.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Front Desk Receptionist
Sitio Lucia Resort
12.2018 - 12.2020
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific services.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Completed all tasks in compliance with Resorts policies and procedures.
- Collected room deposits, fees, and payments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Education
College Degree - Computer Science
System Technology Institute
Philippines2002
Skills
- Customer and Client Relations
- Greet Visitors
- Visitor Check-In
- Reminder Calls
- Reception Desk Management
- Answer Telephone Calls
- Digital File Transmission
- Call Answering and Routing
- Call Transfers
- Billing and Payment Processing
Languages
Japanese
Upper intermediate (B2)
Timeline
Receptionist
Golden Ladies Spa/Salon Dubai
01.2023 - 10.2023
Front Desk Receptionist
Sitio Lucia Resort
12.2018 - 12.2020
College Degree - Computer Science
System Technology Institute
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