Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Certification
Timeline
Generic
J O SA- M A E S U L I T E L I Z A N

J O SA- M A E S U L I T E L I Z A N

DUBAI,UNITED ARAB EMIRATES

Summary

Highly skilled professional with expertise in communication, organizational skills, and time management. Adept at utilizing technology to enhance productivity and ensure attention to detail. Proven problem-solving abilities and multitasking capabilities, with a strong focus on customer service and maintaining discretion and confidentiality.

Overview

12
12
years of professional experience
2010
2010
years of post-secondary education
1
1
Certification

Work history

SR EXECUTIVE ADMINISTRATIVE OFFICER

Al Ansari Exchange LLC
Dubai
04.2020 - 07.2025
  • Managed client communications, including email and phone interactions, to facilitate premium onboarding experience for distinguished clients in UAE.
  • Adhered to organizational and departmental policies, processes, and Standard Operating Procedures (SOPs) during processing of transfer requests, ensuring high-quality standards and consistency by ensuring all supporting documents are properly matched with business activity
  • Organized and maintained comprehensive files and records, ensuring efficient accessibility and data management.
  • Addressed customer inquiries with high level of service excellence, contributing to positive reputation and client retention.
  • Oversaw office supply inventory, maintaining optimal levels to support daily operations and administrative functions.
  • Arranging daily log-in & out report of team members.
  • Scheduling yearly annual staff leave to ensure business operation excellent service will be maintained.
  • Ensuring all payments for unprocessed transactions are being monitored on timely manner
  • Reconcile all shortfalls & excess payments received from customers , follow-ups for status of uncredited funds to customer's & banking relation department & accounts.
  • Prepared and edited correspondence, communications, and other documents for team daily standard replies to customers and internal departments.
  • Cheque collection arrangements for new payments from customers & returned cheques from bank
  • Any other administrative tasks / operation tasks required from Management
  • Improved operational efficiency by streamlining processes.
  • Enhanced brand reputation with effective public relations campaigns.
  • Built strong rapport with internal and external customers to support ongoing growth and success.
  • Analyzed operational and financial data to inform resource allocation, making key decisions to meet established benchmarks.
  • Oversaw daily operations to foster seamless execution of service delivery initiatives.

CASHIER / COUNTER STAFF

Al Ansari Exchange LLC
Dubai
06.2013 - 03.2020
  • Provided exceptional customer service, answering inquiries and offering guidance on currency-related matters.
  • Utilized specialized financial software for transaction processing and record keeping.
  • Identified and reported any suspicious transactions in compliance with anti-money laundering protocols.
  • Conducted inventory of currency stock and placed orders to replenish as necessary.
  • Assisted customers with enquiries to enhance their shopping experience.
  • Handled returns and exchanges following company policies, resulting in satisfied customers.
  • Processed payments swiftly for improved customer experience.
  • Trained new cashiers on store policies and procedures to maintain standards.
  • Managed queue effectively during peak hours for seamless checkout process.
  • Resolved customer complaints professionally leading to higher retention rates.
  • Kept up-to-date with store promotions to provide accurate information to customers.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Coordinated with team members for smooth shift transitions.
  • Balanced till at end of day, maintaining accurate records.
  • Took initiative in restocking shelves during downtime, enhancing product availability.
  • Identified counterfeit notes whilst handling cash, ensuring financial security.
  • Communicated product information to customers, driving informed purchases.
  • Maintained clean and organised workspace to ensure efficient service.
  • Packaged customer items carefully, ensuing merchandise safety.
  • Greeted each customer warmly, creating friendly shopping environment.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Delivered outstanding customer care with proactive sales and listening skills.

UNIT COMPLIANCE OFFICER

Al Ansari Exchange LLC
Dubai
03.2016 - 06.2018
  • Collaborate with management to address compliance violations and develop corrective action plans.
  • Establish and maintain compliance monitoring system to track compliance metrics.
  • Handle compliance-related inquiries and investigations from within organization or external.
  • Provide training and guidance to staff on compliance matters and ethical conduct.
  • Ensured company procedures met all relevant regulations by implementing rigorous checking systems.
  • Mitigated potential non-compliance issues by proactive communication with team members.
  • Monitored activities for conformance with legal requirements, minimising exposure to risks.
  • Delivered comprehensive training sessions on compliance matters to staff, enhancing overall understanding and adherence to policies.
  • Assisted in the development of corporate policies, procedures and controls that addressed identified risks.
  • Conducted regular reviews on new laws or regulations affecting the company's operations.
  • Participated in strategic planning meetings and offered insights into potential compliance concerns.
  • Updated policy documentation regularly to reflect changes in regulation.
  • Responded to compliance-related queries, keeping up to date with changes to regulations.
  • Ensured company policies were implemented and adhered to.
  • Recorded and actioned findings of internal investigations in line with proper procedure.

CUSTOMER SERVICE

Al Ansari Exchange LLC
Dubai
03.2013 - 05.2013
  • Managing and responding to customer complaints and inquiries, and ensuring resolution of issues in a timely manner.
  • Collaborated with cross-functional teams to address and resolve complex customer inquiries.
  • Handled sensitive customer information with confidentiality and adherence to data protection regulations.

Education

BACHELOR OF SCIENCE - ACCOOUNTANCY

LA CONSOLACION COLLEGE
MANILA, MANILA

Skills

  • Communication skills
  • Organizational skills
  • Time management
  • Technology skills
  • Attention to detail
  • Problem-solving
  • Multitasking
  • Customer service
  • Discretion and Confidentiality

Languages

ENGLISH
Fluent
FILIPINO
Native
ARABIC
Beginner

Personal Information

  • Nationality: FILIPINO
  • Marital status: SINGLE

Certification

  • UNIT COMPLIANCE OFFICER ( ANTI-MONEY LAUNDERING)

Timeline

SR EXECUTIVE ADMINISTRATIVE OFFICER

Al Ansari Exchange LLC
04.2020 - 07.2025

UNIT COMPLIANCE OFFICER

Al Ansari Exchange LLC
03.2016 - 06.2018

CASHIER / COUNTER STAFF

Al Ansari Exchange LLC
06.2013 - 03.2020

CUSTOMER SERVICE

Al Ansari Exchange LLC
03.2013 - 05.2013

BACHELOR OF SCIENCE - ACCOOUNTANCY

LA CONSOLACION COLLEGE

Similar Profiles

Create profile
J O SA- M A E S U L I T E L I Z A N