JOSANA VARMA

• Optimised client experiences by delivering tailored travel advice and verifying documentation.
• Facilitated smooth travel arrangements, reducing potential disruptions.
• Handled last-minute changes efficiently while communicating cancellation policies.
• Enhanced service quality through continuous feedback analysis.
• Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.

• Managed logistics for domestic and international MICE groups to enhance client satisfaction.
• Negotiated advantageous group booking terms with airlines.
• Utilised Galileo for efficient ticket issuance processes.
• Delivered flight-related services to corporate clients through email communications.
• Developed customised flight itineraries per client travel requirements.
• Resolved flight-related inquiries, focusing on reissues and refunds efficiently.
• Oversaw reservations for airline, rail, hotel, and ground transportation needs.
• Ensured prompt billing and statement dispatch to corporate clients.

• Streamlined operations for domestic and international MICE group logistics.
• Negotiated with airlines and hotels to optimise booking arrangements.
• Utilised efficient email correspondence to facilitate corporate client flight and hotel services.
• Maintained transparency by overseeing timely billing and statement submissions.
• Collaborated with product heads to coordinate room availability across various hotels.
• Planned transportation arrangements in conjunction with vendors.

Negotiated fares with airlines for group bookings, achieving advantageous agreements.

• Managed ticketing for domestic and international FIT and MICE operations efficiently.
• Created an online portal to enhance domestic ticket issuance processes.
• Communicated flight-related services to corporate clients through email correspondence.
• Addressed and resolved flight-related concerns, including reissues and refunds, effectively.

• Developed online portal for domestic issuance, enhancing user accessibility.
• Facilitated flight-related services for corporate clients via email.
• Prepared flight itineraries for domestic and international sectors based on client requirements.
• Coordinated bookings for airlines, rail, hotels, and ground transportation.
• Ensured timely submission of billing and statements to corporate clients.

• Managed FIT and GIT ticketing operations throughout India.
• Negotiated competitive fares with airlines, enhancing cost-effectiveness.
• Executed adhoc groups and series contracting within domestic sectors.
• Maintained accurate billing records for issued tickets and bookings.
• Coordinated with vendors to confirm service requirements through follow-ups.