Jose Antonio Moya Garcia
Dubai,UAE
Summary
Customer Service professional with 5+ years of experience in tourism and hospitality across UAE and Cuba. Experienced in handling international clients, resolving issues, and coordinating travel operations in fast-paced environments. Strong in upselling services, team support, and delivering high levels of customer satisfaction.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Tour Guide - Customer Service Representative
Ocean Air Travels
Dubai , UAE
2023.02 - Current
- Provided high-quality customer service to international clients during tours and excursions across the UAE
- Handled customer inquiries, complaints, and special requests in a professional and timely manner
- Ensured customer satisfaction by delivering personalized experiences and support
- Coordinated with internal teams to manage bookings, schedules, and logistics
- Assisted in upselling additional services and tour packages
- Maintained strong relationships with clients, leading to positive reviews and repeat business
Customer Service Supervisor
Hola Sun - Caribe Sol by Havanatur Tour Travels
Varadero , Cuba
2015.09 - 2022.12
- Supervised daily customer service operations for a Canadian tour operator, ensuring high service standards for international clients
- Coordinated airport-hotel transfers, excursion schedules, and on-ground logistics to guarantee smooth customer experiences
- Provided in-person assistance at hotels, delivering essential travel information and resolving customer inquiries and issues
- Managed relationships with airline representatives to ensure efficient handling of arrivals, departures, and operational changes
- Promoted and sold additional services, including excursions and VIP airport services, consistently contributing to revenue growth
- Handled customer complaints professionally, ensuring quick resolution and maintaining high satisfaction levels
- Worked effectively under pressure in a fast-paced tourism environment with high customer volume
- Planned, organized, and distributed daily tasks among team members, ensuring operational efficiency
- Led and motivated a team, fostering a positive and productive work environment
- Ensured clients had a safe, comfortable, and enjoyable stay at destination
Education
Bachelor's degree - Tourism and Hospitality
Matanzas University
Matanzas 2010.09 - 2015.05
Skills
- Language proficiency
- Reservation systems usage
- Accommodation advising
- High energy level
- Multilingual communication
- Client behaviour management
- Tour logistics support
- Customer service-oriented
Languages
English
Fluent
Spanish
Native
French
Advanced
Portuguese
Advanced
Timeline
Tour Guide - Customer Service Representative
Ocean Air Travels
2023.02 - Current
Customer Service Supervisor
Hola Sun - Caribe Sol by Havanatur Tour Travels
2015.09 - 2022.12
Bachelor's degree - Tourism and Hospitality
Matanzas University
2010.09 - 2015.05