Jose George

• To organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize the performance of people.
• Strategically scheduled and managed 40+ staff members, maintaining high-performing business operations.
• Adhered to employee relations processes while recruiting, retaining and developing staff.
• Noted employee absences and grievances, and improved team development and performance with right training.
• To encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers
• To manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards
• Develop and execute organization's mid to long-term strategic plan to advance the Organization's mission & objectives and manage the organization's daily activities
• Initiate and formulate implementation plans for new service offering launched by the company
• Worked constructively with sales team generating new business opportunities and supporting company growth.
• Ensure proper coordination and communication with suppliers, leasing companies, branding companies, fuel stations, workshops, drivers, and operation departments for smooth running of project activities
• To ensure all pickups are performed on time to meet committed service standards and maintain the correct documentation
• Coordinate with Finance Team to release COD and other vendor's payments releasing on time and approving the same without delay
• Liaise with government bodies to gain approvals from Customs / Airlines / Economic Department / Emirates Post Group for business activities
• Monthly evaluation of cost/expenses and provision of cost effective solutions to the company
• Planning and arranging training for new employees and arranging special training to the existing employees (if required).
• Implemented corrective actions after collecting and analyzing customer and employee feedback.
• Analyzed operations data to identify process gaps and successfully implement change.
• Partnered with internal teams to develop new operating opportunities to enhance service delivery.

• To organize the operational structure, procedures and resources and ensure effective sourcing, induction, training and development of operational staff in order to optimize the performance of people.
• Strategically scheduled and managed 40+ staff members, maintaining high-performing business operations.
• Adhered to employee relations processes while recruiting, retaining and developing staff.
• Noted employee absences and grievances, and improved team development and performance with right training.
• To encourage and develop new ideas for procedures and systems in order to continuously improve the ability of the operational system to promote service to customers
• To manage, measure, review and take corrective action in order to ensure that inbound & outbound service quality meets customer requirements and Group standards
• Develop and execute organization's mid to long-term strategic plan to advance the Organization's mission & objectives and manage the organization's daily activities
• Initiate and formulate implementation plans for new service offering launched by the company
• Worked constructively with sales team generating new business opportunities and supporting company growth.
• Ensure proper coordination and communication with suppliers, leasing companies, branding companies, fuel stations, workshops, drivers, and operation departments for smooth running of project activities
• To ensure all pickups are performed on time to meet committed service standards and maintain the correct documentation
• Coordinate with Finance Team to release COD and other vendor's payments releasing on time and approving the same without delay
• Liaise with government bodies to gain approvals from Customs / Airlines / Economic Department / Emirates Post Group for business activities
• Monthly evaluation of cost/expenses and provision of cost effective solutions to the company
• Planning and arranging training for new employees and arranging special training to the existing employees (if required).
• Implemented corrective actions after collecting and analyzing customer and employee feedback.
• Analyzed operations data to identify process gaps and successfully implement change.
• Partnered with internal teams to develop new operating opportunities to enhance service delivery.

● Monitoring all orders in Majento.

● Notification mail forwarding to trusted stores & Courier Team.

● Communicate with Call Center & Courier team to ensure collection and delivery in time

● Preparing route maps and performance report of the couriers

● Preparing daily/weekly/monthly operation reports.

● Preparing COD & Cash Deposit report and sending to Finance Department on daily basis.

● Monitoring all POD’s and cash receiving from all emirates and ensure to keeping all the deposit slips are filed.

● Approving cancellation requests from customers and informing to call center team for the same.

● Preparing and sending un dispatched order details to Marketing Team.

● Supporting finance team to reconcile all the COD payments

● Stock reconciliation with Warehouse Team.

• Processing daily IR sales stock requests
• Coordination with VAN Sales team for the transferring of stock from warehouse to each Van
• Weekly Stock reconciliation (Physical count & System reconciliation) of all UAE Vans
• Monitor and update all van sales Transactions in ERP system
• Analyzed and reconciled stock differences using ORACLE for consistent stock alignment.
• Supporting to resolve the failed orders in oracle
• Generate Logistics activity report of IR Van sales
• Stock reconciliation with warehouse
• Improved sales order processes by identifying opportunities in shipment efficiencies.
• Liaised with customers to provide order updates and confirm delivery dates and requirements.
• Kept appropriate inventory levels by optimizing's availability against warehouse space.
• Work closely with Finance team on financial transactions
• Making route plan for van sales feeder vans drivers
• Monitoring stock reserve in vans as per insurance value
• Maintaining stock and reporting to Van sales Manager
• Processing Internal requests
• Coordinate with Etisalat warehouse team for stock transfer and distributions
• Consolidating Etisalat daily orders and allocating stocks as per daily orders
• Supporting KDR operations (Carrefour, Jacky's, Emax, E-city, Sharaf DG etc.)
• Reviews expediting schedules on all customer orders
• Obtains and forwards information to planning and sales teams
• Coordinates imports and exports
• Reviews freight rates: air, courier, and land.

• Facilitated communication between staff, upper management and operations manager in person and through various other mediums.
• Assisted with smooth movement of goods and services from company to customers.
• Used HRM to create and implement weekly schedules for staff.
• Supported resource planning of operational team.
• Supported operations manager by giving actionable feedback and assisting with administrative and operational responsibilities.
• Evaluated operational goals, suggesting improvements and recommended actions.
• Drafted KPI reports to senior management with strategic recommendations.
• Oversaw day-to-day operations of company, maintaining operational and service standards.
• Developed tracking systems to guarantee on-time and on-budget delivery of projects.