Jose Mari Gubantes
Abu Dhabi,UAE
Summary
Dynamic professional with extensive experience in sales, client relations, and administrative operations. Proven expertise in customer service, problem-solving, and team management. Capable of adapting to diverse personalities and optimizing workloads to meet organizational needs. Committed to enhancing operational efficiency and achieving organizational goals through effective communication and results-driven strategies.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
Work history
Customer Service-LULU Hypermarket, Mushrif Mall
Emke Group of Companies
Abu Dhabi, UAE
08.2022 - Current
- Assisted customers by addressing complaints and offering suitable solutions within time constraints.
- Maintained accurate records of customer interactions, processed accounts, and organised files.
- Displayed a courteous, polite, and professional demeanour at all times to enhance customer experience.
- Handled routine customer complaints and enquiries effectively, both over the phone and in person on a daily basis.
- Ensured all customer complaints and queries were addressed with courtesy and professionalism.
Cashier-LULU Hypermarket, Mushrif Mall
Emke Group of Companies
Abu Dhabi, UAE
11.2018 - 07.2022
- Oversaw identification of goods, services, and admission prices while tabulating bills through optical price scanners.
- Guided customers with informed advice and assistance, ensuring sales targets were consistently achieved.
- Managed calculation of total payments received during shifts and ensured reconciliation with total sales.
- Monitored promotions and advertisements to optimise customer engagement.
- Executed various tasks delegated by management to support operational efficiency.
Cashier
National Book store
Pangasinan, Philippines
05.2016 - 11.2018
- Assisted with daily operations of bookstore.
- Operated cash registers and performed cashiering duties.
- Provided customer service to staff, students, and college visitors.
- Completed opening and closing procedures each day.
- Used cash registers and POS systems to request and record customer orders and compute transactions.
- Helped meet business needs by working extra shifts.
- Kept checkouts areas and general store clean and orderly.
- Scanned products quickly, memorising codes and prices for unmarked products.
- Helped customers to pack away shopping for improved customer experience.
Education
Bachelor of Secondary Education - TLE
PSU
Pangasinan 01.2011 - 01.2015
Skills
- Strong background in sales, client relations and administrative operations
- Comprehensive Customer Service
- Problem-Solving Skills
- Team Management
- Can handle different types of personalities
- Ability to adjust workload
- Ability to work well independently
- Communication skills
- Calm under pressure
Languages
English
Intermediate
Hobbies
Listening to Music, Jogging, Travelling.
Declaration
I hereby declare that the information furnished above is true to the best of my knowledge. Jose Mari Mina Gubantes
Timeline
Customer Service-LULU Hypermarket, Mushrif Mall
Emke Group of Companies
08.2022 - Current
Cashier-LULU Hypermarket, Mushrif Mall
Emke Group of Companies
11.2018 - 07.2022
Cashier
National Book store
05.2016 - 11.2018
Bachelor of Secondary Education - TLE
PSU
01.2011 - 01.2015