Jose William

• Joined a startup company and successfully set up operations, expanded distribution to major global markets, and established partnerships with Sephora and other retailers.
• Relocated business operations from the mainland to a Free Zone, resulting in a 10% reduction in cost of goods sold (COGS).
• Successfully managed e-commerce operations, handling an average of 7,000 orders per month with a 96% on-time in full (OTIF) delivery rate.
• Negotiated freight contracts and implemented freight consolidation, resulting in a 22% reduction in freight costs.
• Developed efficient request for quotation (RFQ) systems, lowering vendor costs by 32%.
• Established a logistics control tower for end-to-end visibility and improved operational efficiency.
• Designed and implemented various business intelligence (BI) dashboards for logistics key performance indicators (KPIs).
• Implemented Free Zone Entity (FZE) process, reducing customs duty by 30%.
• Implemented ERP systems, including Odoo and MS Dynamics 365 (WMS), for effective logistics tracking.
• Developed standard operating procedures (SOPs) and process mapping to improve operational efficiency.
• Achieved a ~15% reduction in logistics costs for sea transportation.
• Implemented 5S methodology, reducing order cycle time by 20%.
• Reduced labor costs by approximately 20% through upskilling and training existing resources.
• Effectively managed high order volumes during peak periods such as Black Friday/Cyber Week, dispatching over 65,000 orders within 12 days.
• Led KAIZEN and continuous improvement projects to drive operational efficiencies.
• Ensured compliance with all statutory requirements and regulations.
• Managed procurement of services and material handling equipment, such as forklifts and conveyors.
• Conducted root cause analysis for stock variances and prepared stock aging reports.
• Monitored costs and conducted regular reviews, creating insightful Tableau BI reports.
• Took proactive measures to address slow-moving or excess inventory.

Achieved significant milestones at Saint Vincent Group, including setting up four new warehouses, implementing the PALMS (WMS) ERP system, and optimizing warehouse operations to reduce costs by 10%.

Designed and built a 3,500 sq. ft. cold store and new warehouse facility.

Reporting Line: Reported directly to the CEO.

Team Management: Successfully managed a team of 12 professionals.

Supply Chain Operations:

• Oversaw the importation of products, handling 350 x 40" containers annually from France, Netherlands, USA, and China.

Warehouse Management:

• Managed four warehouses in Dubai, handling 7000 SKUs with 3000 pallet positions for SVG and 200 pallet positions in Cold Storage.

Retail Distribution:

• Coordinated the supply of products to 65 retail outlets across the UAE.

Transportation Management:

• Effectively handled the daily transportation of goods using a fleet of 10 vehicles for road transportation.

Order Cycle Coordination:

• Managed the order cycle and associated information systems.

Import and Export Operations:

• Successfully managed import and export operations, including shipping documents and coordination with Customs House Agents (CHAs).

Container Damage Resolution:

• Resolved issues related to container damages with shipping lines.

Regulatory Compliance:

• Took responsibility for Pet Food product registration with Dubai Municipality, ensuring compliance with regulations.

Stakeholder Coordination:

• Coordinated with customs authorities, various ministries, and logistics companies for Full Container Load (FCL), Less than Container Load (LCL), Less than Truckload (LTL), and Truckload (TL) shipments.

Software Proficiency:

• Proficient in PALMS WMS software.

Space Utilization and Asset Management:

• Ensured maximum utilization of storage space (floor and cubic space) and asset utilization.

Inventory Management:

• Implemented quick transfer processes, generated location labels, and maintained FIFO (First-In, First-Out) and FEFO (First-Expired, First-Out) inventory principles.