Work History
Timeline
Summary
Skills
Education
Accomplishments
Overview
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Joseff Steven Rioveros

Joseff Steven Rioveros

Head Barista
Sharjah

Work History

Head Barista

Malak Cafe
Dibba, Sharjah
01.2022 - Current
  • Created new training guidelines, and provided staff orientation and training.
  • Designed and adjusted work schedules to meet business demands.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Managed scheduling, ordering and other back-of-house tasks to drive operations and maximize sales and profitability.
  • Presented process improvement ideas to leadership team to cultivate professional, friendly and efficient work environment.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Explained beverage preparation and offered samples to help customers choose ideal items.

SENIOR BARISTA

MEDELLIN SPECIALTY COFFEE
KHOR FAKKAN, SHARJAH
03.2020 - 01.2022
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.
  • Promoted additional items with beverages, increasing store sales.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Explained beverage preparation and offered samples to help customers choose ideal items.
  • Expertise in Specialty coffee: knowledge in coffee extraction & brewing; grinding; espresso-making; milk steaming, pouring & latte art; manual and batch brewing; making specialty coffee (recipe creation & troubleshooting

Barista Supervisor

PAUSE TIME CAFE
PORTO ARABIA PEARL
10.2018 - 11.2019
  • Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
  • Utilized Software to gather information and create daily sales reports, monthly P&L statements and budget forecasting.
  • Developed coffee beverage menu, recipes, specialty coffee drinks and appropriate menu pricing.
  • Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
  • Designed and adjusted work schedules to meet business demands.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Timeline

Head Barista

Malak Cafe
01.2022 - Current

SENIOR BARISTA

MEDELLIN SPECIALTY COFFEE
03.2020 - 01.2022

Barista Supervisor

PAUSE TIME CAFE
10.2018 - 11.2019

ASSOCIATE iN COMPUTER TECHNOLOGY

SYSTEMS TECHNOLOGY INSTITUTE

Summary

· 5 years of experience in overseeing daily coffee shop operations. Hardworking and organized individual well-versed in maintaining records, training employees, ordering and receiving inventory. Motivated and communicative individual paired with in-depth knowledge of POS system operations.


Skills

    LATTE ART

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Education

ASSOCIATE iN COMPUTER TECHNOLOGY

SYSTEMS TECHNOLOGY INSTITUTE
LIPA CITY, PHILIPPINES

Accomplishments

BREWERS COMPETITION (2nd Place)

Mzllah Specialty Coffee & Artisan Roastery Fujairah

August 16, 2021


BATTLE OF THE BREWERS (TOP 5 Finalist)

Risk Café December 16, 2021

Overview

3
3
years of professional experience
Joseff Steven RioverosHead Barista