Joselito Dagdag
Manila
Summary
Dynamic Casino Pit Supervisor with Norwegian Cruise Lines, skilled in gaming operations supervision and compliance management. Proven track record in enhancing customer satisfaction and resolving disputes effectively. Adept at training staff and optimizing gaming performance, ensuring adherence to regulations while fostering a positive gaming environment. Strong attention to detail and leadership abilities drive operational success.
Seasoned Pit Supervisor with background in managing gaming activities in a casino setting. Demonstrated mastery of overseeing table games, monitoring compliance with gaming regulations, and leading teams to ensure optimal customer service. Strengths lie in leadership skills, communication abilities, and understanding of gambling operations. Previous work encapsulated enhancing operational efficiency while maintaining high-quality guest experience.
Overview
18
18
years of professional experience
2004
2004
years of post-secondary education
Work History
Casino Pit Supervisor Dice
Norwegian Cruise Lines Casino at Sea
Miami
07.2022 - 01.2026
- Supervised gaming operations on board cruise ship casino.
- Ensured compliance with gaming regulations and company policies.
- Trained and guided casino staff in daily operational procedures.
- Monitored gaming tables for fair play and customer satisfaction.
- Assisted in resolving customer inquiries and disputes effectively.
- Managed inventory of gaming supplies to ensure availability.
- Ensured that work was performed according to established standards and procedures.
- Prepared reports on operational progress for upper management.
- Analyzed data from various sources such as production reports, survey results in order to identify areas for improvement.
- Managed overall operation of casino table games in assigned pits in accordance with applicable state regulations, company policies and internal controls.
Casino Cage Cashier
Norwegian Cruise Lines Casino at Sea
Miami
01.2010 - 01.2013
- Processed cash transactions and provided accurate change to guests.
- Managed guest inquiries regarding casino operations and services.
- Maintained cash drawer accuracy through regular reconciliations.
- Conducted routine audits of cash handling procedures and equipment.
- Trained new cashiers on operational protocols and customer service standards.
- Managed the payment of jackpots and other winnings to customers in a timely manner.
- Assisted in training new employees as needed.
- Verified customer identification to ensure compliance with gaming regulations.
- Balanced the cash drawer at the beginning and end of each shift.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints quickly and efficiently.
- Assisted customers with questions about slot machines or other gaming activities.
- Maintained an accurate record of all transactions in the casino's computer system.
- Processed customer transactions, including cashing checks, redeeming chips and tokens, and exchanging currency.
- Conducted regular inventories of gaming chips and tokens.
- Ensured that all cage operations were conducted in accordance with established policies and procedures.
- Prepared reports for management regarding daily revenue, losses, shortages, and overages.
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Exchanged money, credit, tickets, or casino chips for patrons.
- Reconciled daily summaries of transactions to balance books.
Casino Slot Machine Attendant
Norwegian Cruise Lines Casino at Sea
Miami
08.2007 - 01.2010
- Operated gaming machines for optimal player experience and engagement.
- Monitored machine functionality and reported issues to maintenance team promptly.
- Assisted guests with machine usage, ensuring understanding of game rules.
- Maintained cleanliness and organization of gaming area for guest comfort.
- Provided training to new attendants on machine operations and safety protocols.
- Calibrated machinery to optimize performance according to prescribed standards and specific project needs.
- Troubleshot and repaired machines to increase productivity and decrease spending.
- Adjusted machine settings to complete tasks accurately according to specifications.
Education
Bachelor of Science - Business Administration Banking And Finance
University of The East Manila
Manila, PHL 06.2000 - 04.2004
Malate Catholic School
Manila, PHLSkills
- Gaming operations supervision
- Compliance management
- Staff training
- Customer dispute resolution
- Casino Pit Supervisor with Dice
- Team leadership
- Attention to detail
- Time management
- Conflict resolution
- Security awareness
- Game rules
- Sales promotion
- Technical gaming knowledge
Languages
English
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
Casino Pit Supervisor Dice
Norwegian Cruise Lines Casino at Sea
07.2022 - 01.2026
Casino Cage Cashier
Norwegian Cruise Lines Casino at Sea
01.2010 - 01.2013
Casino Slot Machine Attendant
Norwegian Cruise Lines Casino at Sea
08.2007 - 01.2010
Bachelor of Science - Business Administration Banking And Finance
University of The East Manila
06.2000 - 04.2004
Malate Catholic School