Joselyn Soriano
Dubai
Summary
Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.
Overview
24
24
years of professional experience
Work History
Retail Sales Supervisor
THE One Total Home Experience
06.2012 - Current
- Currently working as a Retail Sales Supervisor at THE One Total Home Experience, where I oversee the sales team and ensure exceptional customer service
- I effectively manage a team of sales representatives, providing guidance and support to achieve sales targets and deliver a positive shopping experience to customers
- Created and implemented employee monthly action plans to increase sales and customer loyalty.
- Monitored inventory to recommend stock levels, maximizing profits and minimizing losses.
- Increased sales by offering advice on purchases and promoting additional products.
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
Sales Associate
THE One Total Home Experience
09.2008 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
Store Manager
Ralph's Wine & Spirits
09.2000 - 07.2004
- Developed a budget and managed store expenses to ensure profitability
- Created weekly and monthly reports to track store performance and identify potential issues
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Achieved store sales targets by 100% through innovative promotional campaigns and strategic pricing
Education
Bachelor of Science - Commerce Major in Management
Far Eastern University
04.2000
Skills
- Customer Service
- Management
- Leadership
- Teamwork
- Sales Growth
- Store operations
- Employee scheduling
- Relationship building and management
- Budgeting and financial management
- Store maintenance
- Sales development
Personal Information
- Date of Birth: 05/13/78
- Nationality: Filipino
Timeline
Retail Sales Supervisor
THE One Total Home Experience
06.2012 - Current
Sales Associate
THE One Total Home Experience
09.2008 - 06.2012
Store Manager
Ralph's Wine & Spirits
09.2000 - 07.2004
Bachelor of Science - Commerce Major in Management
Far Eastern University
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